We are currently experiencing a large amount of digital and call enquiries

This is causing longer than usual wait times, including increased timelines for business responses. We will respond as soon as we can. We appreciate your support and understanding during this time.

Contact us

Key points

  • Our customer service centre is located at the Civic Centre, 20 Siding Avenue, Officer.
  • Our contact number is 1300 787 624
  • Our email mail@cardinia.vic.gov.au
  • Phones are open Monday – Friday 8:30am – 5:00pm (except public holidays and Christmas shutdown period)
  • Only lodge one request via any of our contact channels. Lodging the same request over different channels will not speed up the response to your query but will slow it down as we identify and administer duplicate requests
  • The front counter at the Civic Centre is open Monday – Friday 9:00am – 4:30pm (except public holidays and Christmas shutdown period)
  • We welcome your feedback on the services we provide to the Cardinia Shire community. Please contact us by phone or email
     
  • You can also report something, make a payment or apply by: 
  • using the online forms and portals on this website
  • calling us
  • emailing us 
  • post
  • visiting our customer service centre in Officer
  • You can also contact us via Live Chat.  

Report an issue, make a payment or apply

Report an issue   Make a payment  Apply

Please note: We cannot action issues reported to us via software applications not affiliated with Cardinia Shire Council (including Snap Send Solve), as we have no commercial arrangements in place with these organisations and do not receive the information required to respond to, or action, your request.

Please contact us or report an issue using any of the methods below:

Visit our customer service centre

Postal address

Cardinia Shire Council
PO Box 7
Pakenham VIC 3810

Fax

5941 3784

General media enquiries

media@cardinia.vic.gov.au

Operations Centre (depot) street address

Our depot

18 Purton Road, Pakenham

If you're hearing or vision impaired

Get Council information if you're hearing or vision impaired

If English is not your first language

Get Council information if English is not your first language

Interpreter assistance

 

Scam phone calls

  • Please be aware that from time to time, local residents report receiving phone calls from person/s claiming to be from Cardinia Shire Council. When callers are asked to verify their identity after requesting personal information, they often hang up.
  • Council reports incidences of scam calls to Scamwatch at the ACCC
  • If you’re not sure about the authenticity of a caller claiming to be from Council, please call our customer support team on 1300 787 624

Media enquiries

If you’re a member of the media seeking comment from Cardinia Shire Council, media enquiries must be submitted in writing to media@cardinia.vic.gov.au

Please include the date and time by which you’d ideally like to receive a response. A member of our team will provide an initial response to your email as soon as possible after it’s received.

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