Contact us
Key points
- Our customer service centre is located at the Civic Centre, 20 Siding Avenue, Officer.
- Our contact number is 1300 787 624
- Our email mail@cardinia.vic.gov.au
- Phones are open Monday – Friday 8:30am – 5:00pm (except public holidays and Christmas shutdown period)
- Live chat is available Monday – Friday 10:00am – 4:00pm (except public holidays and Christmas shutdown period)
- The front counter at the Civic Centre is open Monday – Friday 9:00am – 4:30pm (except public holidays and Christmas shutdown period)
- We welcome your feedback on the services we provide to the Cardinia Shire community. Please contact us by phone or email
- You can also report something, make a payment or apply by:
- using the online forms and portals on this website
- calling us
- emailing us
- post
- visiting our customer service centre in Officer
- You can also contact us via Live Chat.
Festive season hours
Cardinia Shire Council’s customer service centre will be closed for the festive season from 4.30pm on Wednesday 24 December and will reopen on Friday 2 January 2026 at 9am.
Our call centre will close at 5pm on 24 December and will reopen at 8:30am on 2 January.
During this time, you can lodge any service requests, payments, or other online transactions on our website: www.cardinia.vic.gov.au/report
For emergencies, please call 1300 787 624 to speak with our after-hours service.
Our waste collection drivers will be working throughout the holiday period, including all public holidays, so please remember to put your bins out the night before and keep them clear of parked cars.
Council’s customer service centre is located at the Civic Centre at 20 Siding Avenue, Officer.
Report an issue, make a payment or apply
Report an issue Make a payment Apply
Please note: We cannot action issues reported to us via software applications not affiliated with Cardinia Shire Council (including Snap Send Solve), as we have no commercial arrangements in place with these organisations and do not receive the information required to respond to, or action, your request.
Please contact us or report an issue using any of the methods below:
- Call 1300 787 624
- Email mail@cardinia.vic.gov.au
- Use the forms and application portals on this website, including those on the Report an issue, make a payment or apply pages.
Visit our customer service centre
Live chat
- Our live chat operators are available from 10am to 4pm, Monday to Friday.
- Use this link if you have issues with the button above.
Fax
5941 3784
General media enquiries
Operations Centre (depot) street address
Our depot
18 Purton Road, Pakenham
If you're hearing or vision impaired
Get Council information if you're hearing or vision impaired
Scam phone calls
- Please be aware that from time to time, local residents report receiving phone calls from person/s claiming to be from Cardinia Shire Council. When callers are asked to verify their identity after requesting personal information, they often hang up.
- Council reports incidences of scam calls to Scamwatch at the ACCC
- If you’re not sure about the authenticity of a caller claiming to be from Council, please call our customer support team on 1300 787 624
Media enquiries
If you’re a member of the media seeking comment from Cardinia Shire Council, media enquiries must be submitted in writing to media@cardinia.vic.gov.au
Please include the date and time by which you’d ideally like to receive a response. A member of our team will provide an initial response to your email as soon as possible after it’s received.