Update your contact details with us
Update your details online
The easiest way to make changes to the contact details we have on record for you, such as your mailing address, is to complete this online form.
Other ways to update your details
Email firstname.lastname@example.org to update your contact details or personal information on record with us. Please include this information:
- Name: Please include your previous name in full (that is, the one we have on record) AND your new name in full. (Please note that you must attach a copy of the relevant documents as proof of your name change, such as a marriage certificate, name change certificate or birth certificate).
- Street address, lot number or PO Box address: Please include your previous address (that is, the one we have on record) AND your new address.
- Phone number (either home, mobile or work): Please include your previous address (that is, the one we have on record) AND your new address.
- Email address: Please include your previous email address (that is, the one we have on record) AND your new email address.
If you have children registered for enrolment at one of our community kindergartens or pets registered with us, please let us know so we can update your information with the relevant department.
If you prefer, you can call us on 1300 787 624 to update your contact details.
Changes in property ownership
If you buy a property, you are legally required to let us know about the change of ownership.
Most conveyancers will do this as part of the property sale process, so check with them to make sure of this. However if you don't have a conveyancer handling the process, you will need to download a notice of acquisition form and send or email it to us.
We also accept a copy of the title. Go to this page for info on how to get your certificate of title