Contact us

Report an issue, make a payment or apply

Report an issue   Make a payment  Apply

Please note: We cannot action issues reported to us via software applications not affiliated with Cardinia Shire Council (including Snap Send Solve), as we have no commercial arrangements in place with these organisations and do not receive the information required to respond to, or action, your request.

Please contact us or report an issue using any of the methods below:

• Call 1300 787 624
• Email mail@cardinia.vic.gov.au
• Use the forms and application portals on this website, including those on the Report an issue, make a payment or apply pages.

Phone number

1300 787 624 (during business hours and after hours)

Email

mail@cardinia.vic.gov.au

Live chat

Open Live Chat

• Our live chat operators are available from 10am to 4pm, Monday to Friday.
• Use this link if you have issues with the button above.

Visit our customer service centre

Postal address

Cardinia Shire Council
PO Box 7
Pakenham VIC 3810

Fax

5941 3784

Operations Centre (depot) street address

Our depot

18 Purton Road, Pakenham

If you're hearing or vision impaired

Get Council information if you're hearing or vision impaired

If English is not your first language

Get Council information if English is not your first language

Scam phone calls

• Please be aware that from time to time, local residents report receiving phone calls from person/s claiming to be from Cardinia Shire Council. When callers are asked to verify their identity after requesting personal information, they often hang up.
• Council reports incidences of scam calls to Scamwatch at the ACCC
• If you’re not sure about the authenticity of a caller claiming to be from Council, please call our customer support team on 1300 787 624

Community Satisfaction Survey now being conducted

Please note that from early February, you may receive a call from National Field Services, an independent market research agency conducting the 2021 Community Satisfaction Survey