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Please note: We cannot action issues reported to us via software applications not affiliated with Cardinia Shire Council (including Snap Send Solve), as we have no commercial arrangements in place with these organisations and do not receive the information required to respond to, or action, your request.

Please contact us or report an issue using any of the methods below:

Cardinia Shire Council
PO Box 7
Pakenham VIC 3810

Open Live Chat

  • Our live chat operators are available from 10am to 4pm, Monday to Friday.
  • Use this link if you have issues with the button above.

5941 3784

Our depot

18 Purton Road, Pakenham

Get Council information if English is not your first language

Interpreter assistance


  • Please be aware that from time to time, local residents report receiving phone calls from person/s claiming to be from Cardinia Shire Council. When callers are asked to verify their identity after requesting personal information, they often hang up.
  • Council reports incidences of scam calls to Scamwatch at the ACCC
  • If you’re not sure about the authenticity of a caller claiming to be from Council, please call our customer support team on 1300 787 624

If you’re a member of the media seeking comment from Cardinia Shire Council, media enquiries must be submitted in writing to

Please include the date and time by which you’d ideally like to receive a response. A member of our team will provide an initial response to your email as soon as possible after it’s received.