Report a noise problem

Under Local Law 17 no one can cause or knowingly allow or suffer noise on a property they own, occupy or of which they are in charge. The only exception to this rule is if the noise is related to an emergency. 

Whether a noise is deemed excessive is up to the discretion of our attending staff.

Often talking to your neighbours and working together on a solution can resolve noise issues quickly and easily.

For noise to be unreasonable it must be able to be heard from inside another residential property during prohibited times.

The EPA website lists types of noise and their prohibited times including: 

  • motor vehicles
  • lawn mowers
  • power tools
  • chainsaws
  • circular saws
  • domestic air conditioners 
  • evaporative coolers
  • heat pumps
  • musical instruments 
  • stereos
  • TVs

To check prohibited times for residential noise go to the EPA website.

For excessive noise between 8.30am and 5pm weekdays: report it to us online using our customer service request form or call us on 1300 787 624

For excessive noise before 8.30am or after 5.30pm: contact your local police station. For contact details go to the Victoria Police website.