Book a hard waste collection

Step 1: Consider selling or donating good quality items

Before you book your collection, consider some more environmentally-friendly options for dealing with your hard waste. While e-waste, metals, tyres, tied green waste and mattresses collected will be recovered (that is, converted into other resources), all other items will go to landfill. 

If you no longer want items but they are in good condition, give them a second life by:  

• donating them to a charity (always check with the charity first before dropping your items off) 
• giving them to family or friends 
• selling or giving them away via websites such as eBay, Gumtree, Facebook Marketplace, or in online community group pages, 'buy nothing new' or 'pay it forward' groups
• holding a garage sale or selling unwanted goods at markets

Step 2: Check what you can put out for collection - the 'YES' list

• Divide your waste into piles according to the guidelines below.  
• All items must be under 30 kilograms and less than 1.5 metres in length.  

Pile 1: Whitegoods and metal

• Fridges, freezers (tape doors shut)
• Whitegoods
• Appliances
• Scrap metal
• E-waste (any item with a battery or cord. Remove batteries first).

Computers, vacuums and appliances are examples of e-waste and should be put in Pile 1.

Pile 2: Tied green waste

Tree branches and prunings. These must be tied into bundles with string or twine. Each bundle must be less than 1.5m long and less than 30kg. 

Branches tied together should be put in pile 2.

Pile 3: Household items

• Household furniture
• Mattresses and bed bases (up to 2 per collection; for example, 1 base and 1 mattress, or 2 mattresses). *Please make sure mattresses are easily accessible as they are collected separately
• Hot water systems 
• Carpet. (Tied or taped into rolls of less than 1.5m and less than 30kg)
• Small car parts. (No springs, engines, gearboxes or differentials).  
• Glass and mirrors (must be wrapped and labelled ‘glass’ or ‘mirror’).
• Cardboard 
• Polystyrene/foam packaging 
• Paint tins (Must be empty with lids off).  
• Timber pieces (Must be less than 1.5 metres long and neatly stacked. No nails or staples).  
• Car tyres (maximum of 4).  

Size allowed

Hard waste pile

Your pile must be maximum 2 cubic metres per collection (2 metres x 1 metres x 1 metres). This is approximately the size of 8 recycling wheelie bins.

Each item

Must be maximum 30kg and 1.5 metres or less in length.

What we DON'T collect - the 'NO' list

To find out how to dispose of a wide range of household and garden items below, refer to our A to Z waste guide

• NO paint including dried paint in tins - take to Paintback
• NO household chemicals – use Detox Your Home
• NO batteries (household) - check our A to Z waste guide for battery drop-off locations
• NO batteries (car) - take to a transfer station
• NO car springs, engines, gearboxes or differentials - take to a transfer station
• NO building, renovation or demolition material - take to a transfer station
• NO food, general waste or recyclables - use your household bins
• NO commercial waste - take to a transfer station
• NO untied green waste or stumps – take to a free green waste drop off event or a transfer station
• NO grass clippings, weeds or leaves – put in your green waste bin or take to a free green waste drop off event
• NO Asbestos or cement sheeting - check our A to Z waste guide for asbestos disposal information
• NO Barbed wire, fencing panels or fencing wire
• NO Gas bottles - take to a transfer station

Step 3: Book a collection

Please book in advance. Bookings are limited each week so please get in early. Bookings close on Thursday for collections the following week (subject to availability)

If you're moving house: Book a collection at least 2 weeks before your move out date, to ensure all waste is collected before you leave.

Book online 

Phone bookings: You can also book by calling 1300 787 624 and following the prompts for hard waste.  

When you book online or over the phone, you’ll be asked to:  

• choose a collection week. During peak times, certain weeks may book out.  
• list the types of materials you want collected.

Step 4: Put waste out

IMPORTANT You must book a collection BEFORE putting items out. If you don’t, you may be fined up to $6,000 for illegal dumping. 

Put items out the weekend before your collection week, no earlier. Putting items out early may result in a fine or others adding to your pile.

Put items out before 6am on the Monday of your collection week. Please do not add items after this time.

How to put items out

Put items out neatly arranged into three sections

- Whitegoods, e-waste and metal
- Green waste
- Household waste

Where to put your hard waste

- Stack items neatly on your nature strip
- Items must not block the footpath, driveway, fire hydrants or roads.

When items will be collected

Anytime from Monday to Friday during your collection week. During busy weeks items may be collected on Saturdays.

Different types of material may be collected on different days by different trucks.

How to report a missed waste collection

Please don’t report a missed collection until after Friday 4pm of your booked collection week.

To report a missed collection please call 1300 787 624 and follow the prompts for hard waste.

What to do if some of your items don't get collected

We may not collect some of your hard waste items, such as:

• if you put out too many items
• items that we do not collect
• items that are too big or heavy

In these cases, some items may be left uncollected.

You must return these items to your property immediately.

Check our A to Z waste guide for options to dispose of these items, or book another hard waste collection if the items are on the 'yes' list.

How to change or cancel your booking

• To cancel or change your booking, you must contact us 7 days before your booked date.
• Changes and cancellations can only be made over the phone.  

To change or cancel a booking: Call 1300 787 624 and follow the prompts for hard waste.

Book an extra paid collection

Your first two hard waste collections in a calendar year are free.

After that, you can book up to another two additional paid collections - which are $100 per collection.

• Each household can book an additional 2 paid collections per calendar year, on top of the 2 free collections.
• You can use the booking portal to check how many collections you've had this calendar year, and to pay for additional collections. 
• All rules and instructions about free collections (as stated on this page) also apply to paid collections. 

What happens to my waste?

Hard waste items may be collected by different trucks at different times throughout your collection week. Our contractor delivers items for recovery or landfill.

Green waste

Turned into compost at Cleanaway's South East Organics Facility (watch a video about the facility)

E-waste

Taken to Scipher Tech or eWastec and processed for precious metal recovery and recycling.

Scrap metal

Taken to Scipher Tech or eWastec where items are sorted and processed for metal recovery and recycling.

Tyres

Are collected and then processed by Beaurepaires for recycling and energy recovery. Beaurepaires are a member of the Tyre Stewardship council of Australia. Your tyres may be used in playgrounds, construction or even a new road.

Mattresses

Are taken to Soft Landing where they are broken down and separated into each material type. One mattress may become roof sheeting, carpet underlay, mulch, kindling or acoustic panelling.

All other items

Are collected in a reloader truck and are taken to landfill. Please consider repairing, selling or donating quality goods before placing out for hard waste.

What to do if someone has added items to your pile

Please do not put your waste out earlier than the Monday before your collection to prevent others adding to the pile.

If someone has added to your items please contact us as soon as possible. The earlier you report it, the more likely we can arrange to have all items removed at the scheduled time.

What to do if you have a fire hydrant or port on your nature strip

If you have a fire hydrant or port on your nature strip you must not place waste on or in front of the hydrant. Please place your hard waste away from these features to ensure emergency services have access to them.

Questions?

Phone: 1300 787 624 and follow the prompts for hard waste
Email: mail@cardinia.vic.gov.au