Temporary service interruptions due to COVID-19 - sorry for any inconvenience

Some Council services may be affected by staff shortages due to COVID-19 requirements. Services currently affected include bin & hard waste collections and wait times for our customer support centre. More info on service impacts due to COVID-19 >

Bins – make a service request

  • In some cases, bin collections and hard waste collections are being delayed due to unexpected staff shortages and the need for our contractors to stagger staff working times. This may result in collections taking place on the weekend instead of a weekday.
  • If your waste collection is delayed, please be patient and leave your bin or hard waste out as usual – it will be collected as soon as possible.


Use this form to make a request or report an issue about bins.  

Make a service request about another issue

Read about our customer service commitment 

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