Bin collection days and how to put your bins out
- Your general rubbish and recycling bins are collected from your property on scheduled days. An optional food and green waste bin service, collected once every 2 weeks, is also available for an annual fee.
- You can check your bin collection days online
- Please follow these bin rules to make sure your bin gets collected.
- If your bin wasn't collected: If you put your bin out properly and on the right day, please let us know if your bin was missed
Possible delays to waste services as we emerge from lockdown
- As COVID-19 restrictions ease, there may be times when your waste collection services are delayed due to reduced crew numbers.
- This is because our waste truck drivers may have to take measures to help keep everyone safe against COVID-19 – including regular COVID testing, isolating when required, and staggered shifts to limit contact with others.
- As a result, waste services may be delayed in some circumstances – for example, bins may not be collected on your usual collection day, or your hard waste collection may be delayed.
- If this happens, please be patient and leave them out. Missed areas are tracked and in most cases, the service will be provided within 24 hours.
- Our waste services are delivered by a team of contractors who have families and are part of their own communities. Thank you for your continued support, understanding and patience as Victoria emerges from lockdown.
Check which day your bins are collected
- Public holidays: Bins are collected as normal.
- Code Red Fire Danger days: Bins won't be collected from bushfire-prone areas such as the Hills, but they'll be collected in the following days (sometimes even weekends) so just put them out as normal.
- Extreme Fire Danger Days: Bins may be collected earlier than usual so make sure they're out the night before.
How to put your bins out
- Bins must be facing towards the road, with the handle towards your property.
- Do not over fill bins - lid must be able to be closed. Overflowing bins create litter, which can cause contamination. You can squash bulky items such as boxes and containers so you can fit more in your bin.
- Avoid placing bins behind cars and parking in front of bins. If you need to, you can place your bin in your driveway for collection.
- Leave 50 centimetres between each bin, and between bins and other objects.
- Each bin must not weigh over 70 kilograms.
- Bins should be returned to your property within 24 hours of being emptied.
If your property is in a court or T intersection
- Please place bins on the straight section - not in the bowl or 'T'
- Do not park vehicles in court bowl or 'T' on collection day this prevents waste vehicles from being able to turn and can disrupt collection.
Where to place your bins in a T intersection.
Where to place your bin in a court or dead end road.