Translation and Interpreting Services

If English is not your first language

If you find English difficult to read or speak, you can use the services below to access Council information or talk to us:

Translate this website into your preferred language

Use the links below to translate our website to your preferred language, using Google Translate. 

Select your language 

 
Mandarin  Hindi Sinhalese Tagalog
Arabic Dinka Punjabi Italian
Spanish Greek Malay Pashto

If you want to see the website in another language 

  1. Go to Google Translate
  2. In the text box on the left, type in the URL of the website you want to translate - so the URL for this website is https://www.cardinia.vic.gov.au/  - don't forget the http://
  3. On the right, choose the language you want to see the website in. 

Help improve Google's translations

If you see words on our website that are not translated correctly:

  1. Move your mouse over the incorrect words
  2. Click on "Contribute a better translation" 
  3. Click on the incorrectly translated words
  4. Type in your suggested changes
  5. Click "Contribute"
  6. Your changes will be sent to Google. 

Thank you! 

You can suggest a better translation by hovering your mouse over a phrase and clicking "Contribute a better solution"

If English is not your first language – Free Translating and Interpreting Service

If you don’t speak English, Council can connect you with a free interpreter through the Translating and Interpreting Service (TIS National).

TIS National offers interpreters in over 160 languages and can help you whenever you need to talk to Council or understand our information. This service is free to everyone.

How to talk to Council using an interpreter

You can get a free interpreter when you call Council. You can choose either option:

Option 1 – Call TIS first

  • Call 131 450.
  • Ask for an interpreter in your language.
  • Tell them you want to speak with Cardinia Shire Council.
  • They will connect you to us.

Option 2 – Call Council first

  • Call Council on 1300 787 624
  • Ask for an interpreter in your language.
  • We will call TIS for you and connect all three of us.

This creates a three-way phone call between‑

  • You
  • Council staff
  • A TIS interpreter

What interpreting services TIS offers

TIS National provides the following options:

  • Immediate phone interpreting (most common and fastest)
  • Automated phone interpreting
  • Pre‑booked phone interpreting
  • On‑site interpreting (by appointment)
  • Video remote interpreting (when needed)

For most customers, a phone interpreter is the simplest and quickest option.

More information can be found here https://tisonline.tisnational.gov.au/

Visit us - bring a Victorian Interpreter Card

If you don't speak English very well, you can download a Victorian Interpreter Card. 

Then come into our customer service centre at 20 Siding Avenue, Officer, show the card and tell our customer service staff which language you speak.

We will either find a staff member who speaks your language or call an interpreting service to help you talk to us. 

Download a Victorian Interpreter Card

 

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