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Access and inclusion

Local government has a critical role in encouraging and supporting active participation in community life, and ensuring that its services are accessible, equitable and inclusive to all residents, including: 

  • people from diverse cultural backgrounds, including and not limited to Aboriginal and Torres Strait Islander people
  • people from cultural and linguistically diverse (CALD) backgrounds
  • those identifying as LGBTIQ+
  • people of faith
  • people of all ages, genders and abilities. 

We're committed to creating a welcoming, inclusive and accessible community, as outlined in our Access and Inclusion Disability Strategy and Action Plan 2021-26

Our inclusivity statement 

Cardinia Shire Council encourages a sense of belonging within our shire. We support an inclusive community comprised of people from diverse backgrounds, including and not limited to Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse (CALD) backgrounds, those identifying as LGBTIQ+, people of faith, and people of all ages, genders and abilities.

A disability action plan sets out what we will do to make our community – workplaces, services, programs and venues – more accessible to people with disability so they are equitable, inclusive, and safe.

Disability action plans are based on 4 outcomes for people with disability:

  1. Reducing barriers to people with a disability in accessing goods, services, and facilities.
  2. Reducing barriers to people with a disability in obtaining and maintaining employment.
  3. Promoting inclusion and participation of people with a disability in the community.
  4. Achieving tangible changes in attitudes and practices which discriminate against people with disability.

Read the Disability Strategy and Action Plan in Word, PDF and Easy Read formats



Cardinia Access and Inclusion Advisory Committee (CAIAC) is committed to making Cardinia Shire welcoming, accessible and inclusive to all.


The Access and Inclusion Committee are representatives of the disability community, disability sector and Cardinia Shire Councillors.

  • We monitor and review access and inclusion policy and Council's disability action plan
  • We provide information to Council on issues impacting upon people with disability that prevent inclusion in the community
  • We have input and participation in strategic planning
  • We are represented on Council Community Advisory Committee’s for local projects
  • We liaise with Cardinia Shire Council on Council related matters


The meetings are open to the public. Please RSVP to the Council officer prior to attending 1300 787 624 or  accessandinclusion@cardinia.vic.gov.au 

Date: Third Wednesday of alternate months, February, April, June, August, October, December
Time: 10am to 12 noon
Location: Outlook, 24 Toomuc Valley Road Pakenham.
For more information or to register your interest contact our access and inclusion - disability officer on 1300 787 624 or  accessandinclusion@cardinia.vic.gov.au 
  • Applications are being invited from the community to join Council’s Access and Inclusion Advisory Committee. 
  • Local people with a lived experience of disability or a carer/support person of a person with a disability as well as representatives of community groups and disability organisations are encouraged to apply. 
  • The committee provides a forum for Cardinia Shire residents, businesses, and community groups representing the interests of people with disability in our area.   
  • The committee is responsible for monitoring, reviewing, and supporting Council’s Access and Inclusion Disability Strategy and Action Plan. This includes providing information and timely advice to Council on issues impacting people with a disability which prevent full involvement and inclusion in community life.  
 Committee members act as ambassadors for the disability community through advocacy, promoting information, training, activities, and issues relating to disability in Cardinia Shire. They also provide advice on Council’s building and facilities access upgrade program relating to works and budget.  
  • Meetings are held every 2 months, on each third Wednesday of alternate months at 10am to midday. 
  • Meetings may be in person or online, and are held at Outlook Community Centre, 24 Toomuc Valley Road, Pakenham. 
Applications open Monday 17 January 2022 
Applications close Tuesday 25 February 2022. 


Phone: 1300 787 624 

An access key is an accessibility guide for people with a disability.

Visit the access keys page for access keys for the following facilities: 

  • Cardinia Cultural Centre  
  • Deep Creek Reserve, Pakenham
    • all-abilities play space (eco play)
    • eco centre
    • golf club
    • indigenous plant nursery 
  • Pakenham Library and Community Hall

Staff and volunteers at community organisations striving to be more inclusive can access free online disability awareness training. The 'You Me Us' portal is a local government initiative.

The training focuses on topics including:

  • attitudes
  • language
  • communication
  • access.  

Participants can watch videos, complete quizzes and receive a certificate of completion. It's a great tool for your induction or orientation program, or to promote that you're a disability-aware business, service or organisation.

While the programs are tailored to the needs of leisure centres and community centres, anyone who is interested and keen to learn can access them. It also has videos and resources to help businesses create a more accessible and welcoming environment for customers. 

This portal is sponsored by Metro Access (a local government initiative in Victoria) and Liberate Learning. 

Training for community organisations   Business videos and resources

If you use electronic mobility chair or scooter, you can recharge them at our community Power Up sites. The Power Up Program is a Cardinia Shire initiative where power outlets located in the community are allocated to users of electronic mobility chairs or scooters for recharging.  
The benefits of the program are: 
  • Increased accessibility  
  • Increased safety 
  • An inclusive community
  • Increased community disability awareness 
  • More customers 

Cardinia Shire Power Up locations: 

  • Civic Centre – Officer 
  • Cardinia Life – Pakenham 
  • Cockatoo Senior Citizens 
  • Emerald Evergreen Senior Citizens 
  • Gembrook Community Centre 
  • Kooweerup Community Centre 
  • Kooweerup Regional Health Service 
  • Lang Lang Senior Citizens 
  • Outlook Vic  
  • Pakenham Hall/Library Complex 
  • Pakenham Senior Citizens 
  • Toomah Community Centre 
  • Toomuc Recreation Reserve Pavilion  

How to apply for a sign: 

If you would like a Power Up sign at your business, you will need to: 
  • Provide an accessible, designated power point  
  • Clear access to the power point 
  • Have a Residual Current Device (RCD) installed or mounted on the electrical switchboard of their premises 
  • Have public liability insurance coverage of a minimum of $20 million  

Then contact us: 

Telephone:  1300 787 624 

What is the National Disability Insurance Scheme (NDIS)?

The NDIS is being introduced gradually in all Australian states and territories. The NDIS is an insurance model designed to help people get the support they need so their skills and independence improve over time. The NDIS provides Australians aged under 65, who have permanent and significant disability with funding for assistance or products that help them in their daily life and help them to participate in the community. Cardinia Shire entered the NDIS in September 2018.
The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children (0-6 years) with developmental delay.
Cardinia, Casey and Greater Dandenong loacal government areas form the Southern Melbourne NDIS area.

Local Area Coordinators (LAC)

Local area coordinators work with the NDIS to:
  • help you understand and access the NDIS
  • help you to find and start receiving the services in your NDIS plan
  • help you to make changes to your plan through a plan review
Our LAC Latrobe Community Health Service, for more information you can:

Early Childhood Early Intervention (ECEI)

ECEI is an approach to provide parents / primary caregivers of young children (0-6 years) who have developmental delay or disabilities timely access to best-practice early childhood supports, experiences and opportunities.

ECEI work with you to:
  • help you find supports in your area
  • provide some short-term early intervention
  • help you to request NDIS access if your child requires longer-term early childhood intervention supports.
Our ECEI provider is Link Health and Community, for more information you can:

Am I eligible to access the NDIS?

Find out on the NDIS webpage 

More information

Call the NDIS on 1800 800 110 or go to the NDIS website

We follow our Access Design Guidelines to ensure new buildings and facilities are accessible for everyone in our community.

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