Trees in Cardinia Shire Council

Report a tree issue

To report a tree issue, please tell us:

1. which tree – tie something to the tree (and leave it tied to the tree for our arborist) then take a photo (to show it in the surroundings)
2. where – the street address or nearest intersection or crossroad + distance from a landmark, an intersection or driveway
3. details of the problem – how big is the branch (smaller than an arm, arm size, leg size, torso size or bigger?), is the tree unsafe, blocking a driveway, road or footpath.
4. your contact details – phone number and email.

Please use the form at the end of this page to Report an issue or request maintenance on a tree.

You can also ask us to plant a tree on your nature strip.

Tree emergencies - who to call

For urgent help with a tree:

• on Council property that unsafe or blocking access, call us 24/7 on 1300 787 624.
• on your property or that is unsafe (especially during a storm emergency), call the SES on 132 500.

Our tree maintenance services

The Township Street Tree Policy guides our management and maintenance of trees on public land.

We inspect, prune and remove hazardous trees on Council land.

We will:

• remove a fallen tree/branch that is blocking access or is unsafe
• remove a tree stump or dead tree
• treat a sick-looking tree
• prune a tree touching a powerline
• prune a tree that is blocking a path, driveway or sightlines, to clear the way or for safety reasons
• plant a tree on your nature strip.

We won't lop trees to restore your view. We won’t spray for pests such as scale, lerp or termites, but we do treat elm leaf beetle on public trees.

We are unable to help you with:

• trees on private property
• roots in your water pipes
• removal of a healthy tree.

Please don’t ask us to chop down a tree because it is dropping leaves or shading your solar panels.

Annual tree planting program

We deliver an annual tree planting program each year during the cooler months (from April to September). This program involves planting hundreds of trees in nature strips and parks across Cardinia Shire to provide shade, character, wildlife habitat and help with water run-off.

You can use the online Tree Planting Request form to request to have a tree planted in a vacant nature strip or within a Council park or reserve using our online, or call our Customer Support team on 1300 787 624.

Where to get help with

Roadside trees

We look after trees on council roads. Check the register of Cardinia Shire public roads.

Trees along main roads are maintained by VicRoads. To request maintenance call VicRoads on 1300 282 616.

Powerlines and trees

We maintain trees around powerlines in Beaconsfield, Pakenham or Emerald. We manage trees around powerlines in line with our Electrical Line Clearance Management Plan.

Report a tree that is too close to a powerline in these areas. In all other areas, trees around powerlines are maintained by AusNet Services. Contact AusNet on 1300 360 795.

Roots in water pipes

Tree roots only enter water pipes that are already damaged. We maintain stormwater pipes beyond private properties.

As the property owner you are responsible for maintaining stormwater pipes on your land. If you have problems with your water pipes we recommend you call a plumber.

You can find out more on what to do about roots in water pipes on our Drainage information page.

Other issues with trees on private property

We don’t maintain trees on private property. The resident or landowner is responsible for them.

You may need a permit to remove vegetation on private property.

Hire a tree removal specialist for major pruning or removal so that work it is done safely.

If a neighbour’s tree is hanging over your boundary, we suggest you talk to them before doing any pruning. To find out about your rights and for help resolving a disagreement about a tree go to Dispute Settlement of Victoria: trees

Find out how to

• Remove vegetation from your property
• Choose suitable trees and plants for your garden
• Change a nature strip
• Dispute with a neighbour about trees

Report an issue or request maintenance on a tree

• After you submit your form, we'll send you an email with the reference number for your request.
• Or, after submitting the form, you can scroll to the top of the form to view the reference number.