Pay your rates

Distribution of 2025–26 rate notices

Due to circumstances beyond our control, there is a delay in distributing the printed and electronic rate notices for the 2025-26 rating year. 

We’re working closely with the rates notice service provider to ensure rate notices are issued as soon as possible.  

To give ratepayers more time to pay, Council will extend the due date for the first instalment to 15 October 2025. 

Please be aware that the due date on your rates notice for the first instalment will still be listed as 30 September 2025, as required by legislation. However, ratepayers will have until 15 October to make payment. 

We apologise for the delay and inconvenience this may cause, and thank you for your patience and understanding. 

Pay your rates

You pay your rates in 4 instalments (as per s167(1) & (2) of the Local Government Act 1989).  If your instalments are paid late, you may be charged interest.

If you want to pay all 4 instalments at once, you must do so by the due date of the first instalment (30 September). We do not allow any other lump sum payments of rates.

Check your rates notice for instalment amounts. We send you a reminder notice before each instalment is due.

If you are struggling to pay your rates on time you can request a rates payment plan or apply for financial hardship

Check how much you need to pay

If you are the property owner, you can contact us to find out the rates amount due. Call us on 1300 787 624.

Ways to pay your rates

Direct debit payments (FlexiRates)

Pay in smaller amounts to suit your budget, such as weekly, monthly or quarterly. Set up rates direct debit payments

Email notices and pay online (eNotices)

Register for your rates notices to be emailed, view online notices and pay rates online

BPay – online or phone banking

Receive, pay and record your rates notices with online or phone banking. Contact your bank or go to BPay

Credit card payments via My Cardinia portal

Register to use our portal to manage all of your interactions with Council. Pay your annual or quarterly rates installments. 

Open MyCardinia

Other ways to pay

• Regular deductions from your Centrelink payment via Centrepay (CRN: 555 012 959V) 
• Use Post Billpay
• Pay your rates in person at our civic centre, 20 Siding Avenue, Officer. 

Apply for help to pay rates

If you’re facing financial hardship or worried about paying your rates, we can help. Call us on 1300 787 624 or see options on rates payment plans and applying for financial hardship