Rates direct debit payments (FlexiRates)
What is FlexiRates?
Flexirates gives ratepayers the ability to self-manage their Direct Debit payments in a set-and-forget style, choosing from weekly, fortnightly, monthly or four instalment schedules.
Existing and new users for FlexiRates
As we are using a new platform for the 2025/26 rating year, all users will need the verification code from your rates notice to register, please see example below:
Once your registration has been successfully set up, you will have access to the newly created User Management Portal which allows ongoing management of your direct debit.
This includes being able to view or edit your schedule, change payment methods and update your details as necessary.
As of the 2025/2026 rating year, FlexiRates schedules will roll over into the new rating year, and users will no longer need to re-register for FlexiRates every year.
If you previously paid your rates by direct debit using our old system, you will need to register again using the details on your current rates notice and create a new FlexiRates schedule with your preferred payment information.
Register or Login for FlexiRates
Learn how to register for FlexiRates in just a few simple steps. This quick guide walks you through the process from start to finish.
How to make a one-off payment
Need to make a one-off payment on FlexiRates? This short video will guide you through the simple steps to complete your payment online
How to add another property to your FlexiRates account
This video shows you how to add another property to your FlexiRates account
Cancel your FlexiRates arrangement
To cancel a FlexiRates Scheudle, you will need to do so in your online account.
If you cancel your direct debit payments, you must pay your rates in quarterly instalments (by the due date on your notice), unless you set up a new payment plan.
Contact us if your payments are declined
Your FlexiRates payments will stop if you have 3 declined payments in your schedule. We can help. Contact us on 1300 787 624 or email mail@cardinia.vic.gov.au.