COVID-19 information

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Request a rates payment plan or apply for financial hardship

  • Our community is facing uncertain times due to the COVID-19 pandemic. Your household or business may be doing it tough at this time. 
  • If you’re facing financial hardship or feeling worried about paying your rates, please contact us to discuss the options available. See below for more details. 
  • A great way to spread your rates payments out across the year is to set up a payment arrangement using Flexipay. 
  • FlexiPay is our direct debit payment option that allows you register online to pay your rates in smaller amounts to suit your budget, such as weekly, fortnightly, monthly or quarterly, over the financial year. 
  • You’ll be able to sign up for FlexiPay after you receive your rates notice. You’ll need to sign up for a new payment arrangement each year. 

To make an alternative payment arrangement outside of FlexiPay, please call us on 1300 787 624 . 

Call us for a payment arrangement or a short-term payment deferral 

If you need short-term help so you can pay your rates, please call us on 1300 787 624 to discuss your options. 

One of our friendly staff members can help you set up a: 

  • a flexible payment arrangement that could suit your individual circumstances 
  • or a short-term deferral of payment. 

If you’re facing serious financial hardship 

  • If you're facing serious financial hardship and having difficulty making meaningful payments against this year's rates, we're here to help. 
  • You can submit a financial hardship application and we'll contact you to discuss your options. 

To further support ratepayers suffering serious financial hardship due to the COVID-19 pandemic, we will also waive 2% of your 2020-21 rates (excluding fire services property levy and waste charges) upon approval of your financial hardship application.


Apply for rates financial hardship consideration online 

Read the rates financial hardship guidelines 

You can also download the rates financial hardship application form and send us a copy via email, post or fax

  • Eligible Health Care Card holders and JobSeeker recipients can apply for a $50 rebate on 2020–21 rates for their residential property (including vacant residential land). 
  • For information, and to see all available rebates, go to Rates concessions and rebates 

To support our community throughout the COVID-19 pandemic, we have suspended interest and action taken to recover unpaid 2020-21 rates until 31 March 2021. 

  • You must pay each rates instalment by its due date to avoid being charged 10% interest on your rates per year. (This is in accordance with Section 172 of the Local Government Act 1989).  
  • Legal action may be taken to recover unpaid rates, and you may end up paying additional costs. 

Please call us on 1300 787 624 .