Possible phone delays

Due to the current impact of staff illnesses in some areas of our business, you may experience longer-than-usual wait times.  You can click this link to report an issue online >

FlexiPay (rates direct debit payment option)

Please note your FlexiPay payments will stop if you have 3 declined payments in your schedule. 

If this happens, call us on 1300 787 624 or email mail@cardinia.vic.gov.au for assistance.

To update your: 

  • contact details
  • bank account details
  • payment amounts 

or to increase your payment amounts if you have received a supplementary rates and charges notice, you need to register again for FlexiPay

Your new registration will override your previous registration (it uses the property number to do this), so any payments you have already made via FlexiPay for 2022–23 will carry over to your new registration.

Cancel my FlexiPay arrangement

  • The above link will take you to a page to cancel your existing FlexiPay arrangement online.
  • After cancelling, you'll need to start making your rates payments by quarterly instalments, unless you set up a new payment arrangement. (To do this, just give us a call on 1300 787 624).
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