FlexiPay (rates direct debit payment option)

  • FlexiPay is our direct debit payment option that allows you to pay your rates in smaller amounts to suit your budget, such as weekly, fortnightly, monthly or quarterly over the financial year.
  • To set up a new  schedule, update your details or change your payment amounts, you need to register a new FlexiPay arrangement
  • If you used FlexiPay to pay your rates last financial year, you will need to re-register for FlexiPay to pay your 2023–24 rates.
  • You can also cancel your FlexiPay arrangement online.

Please note your FlexiPay payments will stop if you have 3 declined payments in your schedule. 

If this happens, call us on 1300 787 624 or email mail@cardinia.vic.gov.au for assistance.

To register for Flexipay you can complete our online form or print and fill out a hard copy version to drop off to the Civic Centre (20 Siding Ave, Officer) during opening hours

To update your: 

  • contact details
  • bank account details
  • payment amounts 

or to increase your payment amounts if you have received a supplementary rates and charges notice, you need to register again for Flexipay.

Your new registration will override your previous registration (it uses the property number to do this), so any payments you have already made via FlexiPay for 2023–24 will carry over to your new registration.

Cancel my FlexiPay arrangement

  • The above link will take you to a page to cancel your existing FlexiPay schedule online.
  • After cancelling, you'll need to start making your rates payments by quarterly instalments, unless you set up a new payment plan. (To do this, just give us a call on 1300 787 624).