Rates direct debit payments (FlexiRates)
What is FlexiRates?
You can pay your rates in small, regular amounts. Register with FlexiRates and choose to pay weekly, fortnightly, monthly or quarterly instalments.
Existing and new users for FlexiRates
If you are existing registered user from last year, you should have received an email with a link to re-register for the 2024/25 rating year, with your existing details carried over
If you are a new user of FlexiRates, you will need the verification code from your rates notice to register, please see example below:
Register for FlexiRates
What’s new for 2024/2025
Once your registration has been successfully set up, you will receive an email with a link, inviting you to use the newly created User Management Portal, which allows ongoing management of your plan. This includes being able to view or edit your schedule, change payment methods and update your details as necessary.
As of the 2024/2025 rating year, FlexiRates schedules will roll over into the new rating year, and ratepayers will no longer need to register for FlexiRates every year.
Cancel your FlexiRates arrangement
Cancel my FlexiRates arrangement
If you cancel your direct debit payments, you must pay your rates in quarterly instalments (by the due date on your notice), unless you set up a new payment plan. To set up a payment plan, call us on 1300 787 624.
Contact us if your payments are declined
Your FlexiRates payments will stop if you have 3 declined payments in your schedule. We can help. Contact us on 1300 787 624 or email mail@cardinia.vic.gov.au.