Request a rates refund
About
You can request a refund if you have:
- overpaid your rates
- paid more than once
- made a payment to a previously owned property
- submitted the wrong amount to pay
- applied for and received a rebate after paying your rates
- changed a service after paying for it.
Supply the details we need
If you are the ratepayer we will need bank account details to process the refund.
We may also need supporting documents, such as an email, rate notice or letter from us relating to the refund request (if applicable) – this makes it easier for us to process your refund.
If you made a payment but you’re not the current ratepayer of the property we need to see proof that you made the payment. This could be a copy of the receipt from internet banking, or a copy of a bank statement showing the payment.
You will need to have these details ready:
- Property number
- Address
- Full name
- Bank BSB
- Proof of payment
- Date you paid it
- Amount you are seeking to have refunded
Apply for a refund
Need help completing this form? Talk to a customer service member by phone at 1300 787 624 or call in at our service centre.