Drop-in centres at Emerald and Cockatoo for residents affected by the storms

- Water pump at Hills Hub, showers at Emerald and Cockatoo - Additional waste drop off and collection services - Public toilets in the Hills area - Please report fallen trees Click here for info on these topics and more >

Information for residents and businesses affected by the recent storms

This web page has information and support available for residents affected by the storms. 

On this page, you'll find the following information: 

If your home or business has been damaged: Call Victoria SES on 132 500. Please note the SES is now experiencing a high volume of calls.

Drop-in centres for residents affected by the storms are open in Emerald (the Hills Hub) and Cockatoo (the Cockatoo Community Complex). 

At this stage, these centres will remain open until Wednesday 23 June, 8pm, when power is due to be restored to all impacted households across Cardinia Shire. Any changes to the planned closure date for the centres will be communicated via this web page.  

  • The drop in-centres are places for you to charge your phone, grab a tea or coffee, drop in for a chat, ask questions or seek support.
  • See below for more info on food relief, shower facilities, a water pump at the Hills Hub, and info about waste you can drop off at either of the drop-in centres. 
  • Both centres are being run by Council staff and local volunteers.
  • You will need to check in to the drop-in centres and showers using the Service Victoria QR code 
  • COVID-safe regulations are in place at the drop-in centres and showers.  
  • Emerald Library, which is located next door to the Hills Hub, is also open for community use.

Emerald drop-in centre

Hills Hub
Cnr of Belgrave-Gembrook and Beaconsfield-Emerald roads, Emerald (View the Hills Hub in google maps)
Ph: 5943 4555

Cockatoo drop-in centre

Cockatoo Community Complex
79 Pakenham Road, Cockatoo (View Cockatoo Community Complex in google maps
Ph: 5943 4333

Emerald and Cockatoo drop-in centre opening hours

  • Monday, Wednesday, Friday - 9.30am to 12 noon
  • Tuesday and Thursday - 1pm to 3.30pm

Water supply 

A portable water pumping station is available at the Hills Hub for you to fill jerry cans or large bottles. 


  • Please bring your own towel and toiletries. 
  • You'll need to check in to the showers using the Service Victoria QR code 

Hills Hub, Emerald

  • Portable showers now located at the Hills Hub. Open 9.30am to 8pm (until Wed 23 June, 8pm when the drop-in centres will close permanently). 

Cockatoo Community Complex

  • Portable showers open 9.30am to 8pm (until Wed 23 June, 8pm when the drop-in centres will close permanently). 

BBQ lunches at the drop-in centres

Join your neighbours and service teams. Share a community BBQ lunch. 
11.30am - 1.30pm daily.
Hills Hub Drop-in Centre and Cockatoo Community Complex Drop-in Centre.

Tea and dinner at the drop-in centres

Select a meal, heat it up, and sit down with a choice of hot or cold drinks and muffins.
4pm - 8pm daily.
Hills Hub Drop-in Centre and Cockatoo Community Complex Drop-in Centre.

School lunches

Fuel your learning with a packed lunch, to take to school or eat at home.
Pre-order for delivery by calling 0428 33 5555 by 12 noon for next day.

These services are managed by the Cardinia Emergency Relief Taskforce and being kindly delivered by the following local groups:

  • Hopeworks
  • Follow Bless Collective
  • ADRA
  • Gurdwara Siri Guru Nanak Darbar
  • Salvation Army


A number of local agencies offer food, material aid and community meals. To find out more visit our food relief programs page

Information on how to access food relief as well as where to donate items is also available at the drop-in centres or by calling our customer support team on 1300 787 624 

If you have extra waste you need to manage, we're putting on extra services. 

Extra hard and green waste collection

For larger items including hard and green waste, additional kerbside pick-up services will be provided to storm-affected areas.
To register for a hard and green waste collection: Register in-person at the Emerald or Cockatoo drop-in centres or call us on 1300 787 624.

Bins to dispose of household waste at the drop-off centres 

You can drop bagged household waste (food waste, food packaging and containers, household waste you can't fit in your kerbside rubbish bin) into the large bins at the Emerald and Cockatoo drop-in centres. These bins are emptied daily.

If you're still experiencing a power outage and want to know when your power might be back on, you can check by entering your postcode or suburb into AusNet's Outage Tracker website

Prolonged power outage payment 

  • To help people impacted by energy outages, a Prolonged Power Outage Payment of $1,680 per week for up to 3 weeks will be extended to all eligible households without power as at Thursday 17 June.
  • The payment aims to help families buy basics and find alternative accommodation. It is expected to support about 7000 households.
  • The measure is being funded by the Victorian Government and administered by Ausnet. 
  • The payment will be assessed on a weekly basis. 

How to claim the payment 

  • Ausnet is directly contacting all customers who are eligible for relief payments. If you haven't been contacted by SMS yet, there's a form on the Ausnet website you can fill in. 
  • You can also contact Ausnet on 13 17 99 to enquire about the claims process. 

More info

Ausnet website - Storm response June 2021 
Premier of Victoria website - Media release: Supporting Victorians after storms and flood

Personal hardship assistance and emergency re-establishment payments

  • Emergency re-establishment assistance is available for people whose homes are uninhabitable (can't be lived in) for more than 7 days due to the storms. 
  • Personal hardship assistance payments may also be available to you.   

More info: Emergency Services website

Alma Treloar Reserve 
10-20 McBride St, Cockatoo 

Emerald Lake Park 
A number of toilet blocks are available for use in the Emerald Lake Park precinct including near the:  

  • cafe 
  • Lake Nobelius 
  • bandstand
  • Lake Treganowan
  • Lion's Den shelter

Emerald Lake Park Rd, Emerald 

Gembrook Recreation Reserve
Belgrave-Gembrook Road, Gembrook

Public toilets near Emerald Library
400 Belgrave- Gembrook Rd, Emerald

 Ferres Road, Emerald 

Corner of Beenak East and Gembrook Road, Gembrook

Puffing Billy Place
Corner of Kilvington Drive and Puffing Place, Emerald 

Redwood Road, Gembrook 

Josie Bysouth Reserve
East side of clubrooms
Hillside Road, Cockatoo

To report branches that have fallen in streets, parks and reserves as a result of the storms, please report online or call 1300 787 624.

We appreciate you doing this, as it will help us be able to clean up fallen trees and branches more quickly.

Community members are encouraged to donate to registered not-for-profit organisations or relief agencies, such as the Salvation Army