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Feedback sought on bookable hard waste service

Published: 8 July 2022

Cardinia Shire Council is seeking community feedback on its bookable hard waste service to determine current service awareness and satisfaction levels.

On 1 July 2020 Council moved from a blanket collection service twice yearly to a bookable service available year-round. The bookable service is available to every household in Cardinia Shire that gets its bins collected by Council. Each household, including rental properties, can book two free hard waste collections per calendar year.

Existing service users will soon receive an email with a satisfaction survey to complete. Council is also seeking general feedback from other residents who have not yet used the bookable hard waste service.

These service awareness and satisfaction surveys will provide Council with information about:

  • Existing awareness levels and knowledge about the service
  • What the barriers are to service take up
  • Current service user satisfaction levels
  • The ways the service is being currently used

The survey results will help inform any service adjustments (within contractual scope) and communications activities required to improve service awareness, take up, correct usage, and satisfaction.

To provide your feedback on the bookable hard waste service before 12 August 2022, complete the online survey at www.cardinia.vic.gov.au/haveyoursay

For more information about the Cardinia Shire bookable hard waste service, visit www.cardinia.vic.gov.au/hardwaste or call the Waste team on 1300 787 624.

To report illegally dumped rubbish, complete the online form at www.cardinia.vic.gov.au/dumpedrubbish, or call Council’s Customer Service on 1300 787 624.

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