Free interpreting service for non-English speaking residents

Published: 21 February 2022

Cardinia Shire Council is today launching a Multilingual Information Line Service (MILS), providing a free interpreting service for our non-English speaking customers over the phone.

The line offers interactive access to pre-recorded information on council services in both English and specifically identified languages. The service also includes the choice of being connected with an interpreter to contact our friendly customer service staff for a three-way conversation. 

Cardinia Shire Council Mayor Councillor Jeff Springfield said was pleased to launch the Multilingual Information Line Service for the community.  

“Cardinia Shire Council is a richly diverse community and with a growing multicultural community, regardless of cultural background we want everyone to be able connect with us,” Cr Springfield said. 

Recognising the demography and community need for interpreting services, residents of non-English speaking backgrounds will have further increased access to council services. 

Information areas covered through the service include bin and recycling, kindergarten enrolment and registration, maternal and child health, libraries and rates and payment options.  

For more information about the Multilingual Information Line Service (MILS), visit Council’s website at or email 

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