Council adopts new Complaints Policy 

Published: 16 November 2021

A new Complaints Policy was adopted by Council at last night’s Council meeting. 

Cardinia Shire Council has developed the new Complaints Policy in line with the requirements of the Local Government Act 2020 and formal recommendations made by the Victorian Ombudsman.  

The policy is a formal expression of Council’s commitment to providing a fair, transparent, and consistent process for our customers when they wish to make a complaint.  

The policy aims to ensure that our customers understand how to make a complaint to Council, and how their complaint will be handled. 

To view the policy, visit 

The new Complaints Policy will come into effect from 31 December 2021.  

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