2017 Community Satisfaction Survey now surveying Cardinia Shire residents

Published: 17 February 2017

The Victorian Government’s 2017 Community Satisfaction Survey on local government performance commenced on Wednesday 1 February 2017 and will continue throughout February and March.

The telephone survey is conducted by JWS Research and National Field Services on behalf of Local Government Victoria in accordance with the guidelines of the Australian Communications and Media Authority.

A randomised cross selection of Cardinia Shire residents will be contacted until the survey receives 400 valid responses. Calls will be made between 8.30am and 8.30pm on weekdays and between 9.00am and 5.30pm on weekends, and the researchers may contact residents on the Do Not Call Register as the calls are for market research purposes only.

Mayor of Cardinia Shire Cr Brett Owen said the survey helps to see how Cardinia Shire residents think Council has performed over the last 12 months.

“This Victorian Government survey provides a snapshot of our community’s current attitudes and opinions about Council’s recent performance across a range of areas,” Cr Brett Owen said.

The 2017 survey results will be the first to be considered by the new Council and help guide Council to plan for future improvements to service delivery.

“Participation in the survey is voluntary. However, I would encourage anyone who receives a call during the survey period to take this opportunity to have your say. It is easy and quick, usually taking less than 10 minutes to complete, and all valid results go toward helping Council serve you better.”

This is a legitimate survey carried out to collect research for the Victorian Government and Council. This survey is carried out across Victoria every year, with the majority of all Victorian Councils participating.

For more information or enquiries, please contact Council’s Customer Service team on 1300 787 624.