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COVID-19 Youth Services Directory

A member of Cardinia Shire Council's Youth  Services team

If you are finding the COVID-19 pandemic a difficult time, that's totally understandable – and you are not alone. 

This directory has information about services available to young people in Cardinia Shire during
COVID-19, as well as links to useful information. It is split into the following categories: 

If you can't find what you need, please call us on 1800 496 884 to speak to someone from our Youth Services team. 

In addition to the services listed in the tables below below, click on these links to visit our information hub to find out more about these initiatives:

Organisation name

 

Echo Youth and Family Services

 

Service being provided

Food aid, financial services, youth mentoring, playgroups, school chaplaincy and digital mentoring to support young people and their families.  

Echo is currently offering food aid for people in need across the Hills at The Food Store in Cockatoo every Monday. Please call St Luke's Church in Cockatoo on 5968 8459 and leave a message that you need food. You will be contacted to arrange a pick-up time (in line with physical distancing requirements).

Cockatoo and Hills No Interest Loan Scheme (NILS) provides interest free loans for people on low incomes across Cardinia Shire, for essential household goods or other necessities. To discuss a loan call 0427 895 596 or visit the website at www.hillsnils.org.au

 

Contact 

 

5968 4460 or info@echo.org.au

Contact hours

Food aid for people in need across the Hills at The Food Store in Cockatoo every Monday. 

 

Organisation name

 

WAYSS

 

Service being provided

Family violence and homelessness response services.

The Berwick, Cranbourne, Frankston and Pakenham offices are temporarily closed, but the Dandenong office is still open to provide support services for:

• family violence
• homelessness
• youth support services.

People experiencing homelessness or who are at risk of housing breakdown should contact us immediately.

 

Contact 

 

Ph: 9791 6111 (Dandenong office) or 9703 0044 (Berwick) or email CaseyCardiniaYouth@wayss.org.au

Contact hours

Monday to Friday, 9am to 5pm

 

Organisation name

 

The Bless Collective

Service being provided

Care packs for people who are unable to get support from family and friends.

Priority will be given to you if you:

  • have suddenly lost your job and are waiting on Centrelink payments
    are aged 60 and over
    are isolated and aged 16 to 24
    are in mandatory isolation due to returning from overseas/interstate
    are unwell
    on VISAs unable to receive Centrelink
    refugees.

To request a care pack

Email info@follow.church - please include your full name, phone number, address, Health Card card number with expiry date (if you have one), and how many dependent children are living with you.

Please state in the email the reason for your application so WAYSS can respond to you as quickly as possible.

To make a donation

Email info@follow.church and you’ll be given the address at which to drop off non-perishable (in-date) foods and toiletries.

 

 

Contact 

 

info@follow.church or 5943 2137

 

Organisation name

 

Salvation Army Pakenham

Service being provided

Provides emergency relief in the form of vouchers as a way of assisting people who find themselves in difficult circumstances.

 

Contact 

 

51 Bald Hill Rd, Pakenham

Ph: 5941 4906

Please call before visiting to make sure the store is open and able to assist you.  

 

Organisation name

 

St Vinnies Pakenham

 

Service being provided

For information about services offered in Victoria visit the Vinnies website

 

Contact 

 

2/70 Main Street, Pakenham VIC 3810
Ph: 5941 7982

Email: pakenham.centre@svdp-vic.org.au

Please call before visiting to make sure the store is open and able to assist you.  

 

Organisation name

 

South East Water

Service being provided

Contact them to arrange a payment plan if you are struggling to pay bills.For more info visit the Payment support page

 

 

Contact 

 

13 18 51 or via the online form

You can also log in or register for an account at my.southeastwater.com.au (to set up a new account, just have your water bill handy).

Once you log in you can update your account details, manage your bills, set up payment plans or request more time to pay.

Contact hours

Monday to Friday, 8am to 6pm or anytime online.

Organisation name

 

The Salvation Army/Transition to Work

 

Service being provided

Work alongside young people to help them reach their employment or education goals.  

 

  • They individualise the service to meet your needs.
  • They can help you prepare for job interviews and to build skills.
  • Currently doing phone appointments.

 

 

Contact 

 

Tristan Hunt on 0408 207 384

Contact hours

Monday to Friday, 8.30am to 5pm

 

Organisation name

 

APM

Service being provided

  • Employment service for people with an injury, illness or disability.
  • The APM team say they are very much still operating,  helping people seek employment during the pandemic.

They have vacancies in the following industries:

  • Call centres - including working from home
  • Distribution
  • Supermarkets
  • Farming.

 

Contact 

 

Dianne at the Pakenham office on 0447 219 198

 

Contact hours

Monday to Friday, 9am to 5pm

If you feel you are in immediate danger, call 000. 

It's normal to feel overwhelmed, stressed or anxious during a time like this. It’s important to remind yourself that this is a normal reaction.

These organisations can offer you support during the COVID-19 pandemic. 

 

Organisation

 Headspace Pakenham

Service being provided

  • Free services you young people aged 12 to 25 needing mental health support, primary health and drug and alcohol support.  
  • Still open for new referrals.  
  • In an effort to prevent the spread of COVID-19, headspace Pakenham will be delivering services to young people via phone and online rather than in person, at this time.  
  • Reduced staff on site and other measures taken to help protect visitors and staff from COVID-19.  

Contact

Corner Main St & McGregor Road, Pakenham

1800 367 968 


Ph: 1800 367 968

Contact hours

Tuesday to Thursday 10am to 6pm.  

When we are closed please contact Headspace Narre Warren for more information

 

Organisation

Headspace Narre Warren

Service being provided

  • Free services to young people aged 12 to 25 needing mental health, general health, drug, alcohol, education and employment support. 
  • Still open for new referrals via calling the centre.
  • On-site appointments currently available 11am to 5pm only. Bookings are required.  
  • Some clinicians have moved to phone/telehealth appointments – still some capacity to see on-site if requested.
  • Reduced staff on site and other measures taken to help protect visitors and staff from COVID-19.

Contact

66 Victor Crescent, Narre Warren
Ph: 1800 367 968

Organisation

Better Place Australila

Service being provided

Free or low-cost mediation and psychology/financial counselling services.

Although face-to-face services have been suspended due to COVID-19, Better Place are still delivering a range of services to young people and families in Cardinia Shire via phone or video link.

For example, Accessible Psychological Interventions (API) is a free, 10-session psychological intervention program funded by SEMPHN. Clients must be diagnosed or experiencing symptoms of a mental health disorder to be eligible, and must live or work in the Cardinia Shire region. Clinicians in this program are qualified mental health professionals.

You do not need a referral – call 1800 862 363 to find out more about this service.

Contact

1800 639 523

Contact hours

Monday to Friday, 9am to 5pm; limited after-hours appointments available.

Links

Responding to COVID-19

 

Organisation

YSAS (Youth Support and Advocacy Service)

 

Service being provided

YSAS engages, supports and strengthens highly vulnerable and high-risk young Victorians affected by, or at risk of being affected by, alcohol, drugs, mental health issues and social disconnection.  

  • YSAS continues to provide support over the phone. There is no face-to-face contact during COVID-19.
  • Young people and their families already engaged with YSAS can still contact workers directly.

Contact

Ph: 9701 3488 (drug and alcohol outreach team)
Ph: 9701 3688 (youth support service)

 

Organisation

Kids Helpline (for people aged 5 to 25) 

Contact

Ph: 1800 55 1800   
Email: counsellor@kidshelpline.com.au
Website: WebChat

Links

Are you worried about Coronavirus? 

 

Organisation

Headspace (for people 12 to 25) 

Contact

Website: Group chats
Connect with a clinician
e headspace online support and counselling

Links

Here for you during Coronavirus (COVID-19)

 

Organisation

Reach Out (for under 25s) 

Contact

Website: Online forums

Links

Coping during Coronavirus (COVID-19) 

This link will take you to information including: 

 

Organisation

Lifeline

Contact

Ph: 13 11 44
Chat: Crisis support chat 
Text : 0477 131 114

Links

Mental health and wellbeing during the COVID-19 outbreak

 

Organisation

Suicide Call Back Service 

Contact

Ph: 1300 65 94 67
Website: Online counselling

Links

Physical, mental and financial support during COVID-19  

 

Organisation

Department of Health and Human Services

Links

Mental health resources during COVID-19

This link will take you to information including: 

 

Organisation

Beyond Blue 

Contact

Ph: 1300 22 4636
Website: Online forums and online form

Links

Coronavirus mental wellbeing support service 

This link takes you to information including:  

  • small business owners and mental health
  • staying connected during a pandemic
  • how to talk to kids about Coronavirus
  • ways to stay positive if you’ve lost your job. 

 

Organisation

MensLine Australia

Contact

Ph: 1300 78 99 78
Website: Online chat and video chat counselling

Links

Physical, mental and financial support during COVID-19

 

Organisation

Black Dog Institute

Links

Coronavirus: Resources for anxiety, stress and wellbeing

 

Organisation

Australian Psychological Society 

Links

Coronavirus (COVID-19) information for Australians

This link takes you to information including: 

  • Maintaining your mental health during social isolation
  • Tips for coping with coronavirus anxiety 
  • Coronavirus anxiety and staying mentally healthy - for older adults
  • Accessing your psychologist via telehealth. 

 

Organisation

Sane Australia

Contact

Ph: 1800 18 7263
Email: helpline@sane.org
Website: Lived Experience forum

Stay connected with others 

  • Make sure you reach out to the people you trust, like friends, family, neighbours and workmates via phone, e-mail, Facetime, Facebook video, WhatsApp video or other online services.
  • Share how you feel and try linking with people who are in a similar situation as you. If possible, join an online forum, social media group or other online community to support others and yourself

Set up healthy daily routines

  • A regular routine will help you feel happier and less bored. Your routine should include regular mealtimes, eating a healthy and balanced diet, getting enough sleep and keeping physically active around the house. Avoid drinking too much alcohol. 
  • If you continue to work during self-quarantine, try to stick to your normal work times. If you have spare time, consider doing tasks that give you a sense of achievement.
  • If you smoke, consider quitting or at least reducing your smoking during this time. 

Stay active

Physical activity is a proven way to reduce the effects of stress. Look for online content that could help you exercise, do yoga or learn a new healthy pastime. Dust off your home exercise equipment, and use the downtime to improve your fitness!

VicHealth has reviewed the best smartphone applications for healthy living

Organisation

Headspace Youth Health Clinics, Dandenong and Narre Warren

Service being provided

Headspace Youth Health Clinic Dandenong and Narre Warren (please change the link to the updated form attached thank you)

Providing youth friendly health care  for people aged 12 to 25.Services include:

  • health checks
  • health tests such as blood tests and scans
  • prescriptions
  • referrals (e.g. specialist)
  • general health care for any issue
  • immunisations
  • pregnancy options counselling and care
  • contraception
  • sexual health including sexually transmitted infection (STI) testing and PrEP

During COVID-19, GPs/nurses are available for telephone or video consultations, plus some face-to-face consultations.

  • You can see one of the doctors for free if you have a Medicare Card (bulk billing).
  • You can see one of the nurses for free, even if you do not have a Medicare Card.
  • If you have a Medicare Card and Health Care Card, please bring them each time you come to see us.

Contact

Ph: 1800 367 968

In an emergency dial 000. 

You are not alone. If you feel frightened or need advice, help and support, or a safe place to stay during COVID-19, there are organisations that can help you. 

When it’s safe to do so, contact or have someone you know contact safe steps 24/7 on 1800 015 188 or safesteps@safesteps.org.au so you can plan for your and your children’s safety – regardless of whether you want to stay in the relationship or leave.

  • With more people staying at home to reduce the community spread of COVID-19, there may be an increased risk for victim survivors experiencing family violence.
  • The Coronavirus (COVID-19) pandemic and self-isolation requirements may impact you or your family. There may be financial pressure, family tensions or a heightened sense of uncertainty and anxiety. No matter what the external stressors, violence should not be tolerated.
  • Has the behaviour of your partner or family member/s made you feel threatened or unsafe? Family violence can include emotional abuse, financial abuse, physical or sexual violence, and coercive and controlling behaviour. This can include abusers restricting your movements, access to communication technology or isolating you from friends or family.  
  • It may be very difficult to reach out for assistance during the coronavirus emergency. Be assured that you have the right to feel safe, access medical support and maintain contact with friends and family. You also have the right to leave the house and won’t be fined if you do so.
  • The DHHS website states that Victoria Police continue to address and prevent family violence as a priority. The police response remains unchanged. 
  • The DHHS website states that all Magistrates’ Courts are open. Family Violence matters – including Family Violence Intervention Orders – continue to be heard, with urgent and high-risk matters being prioritised. 
  • The Victorian Government is investing $40.2 million into more crisis accommodation and specialist services for people suffering or at risk of family violence during COVID-19. You can find out more in this media release

Where to get assistance 

Safe steps

The state-wide access point for those who need to leave a violent situation and access emergency crisis accommodation. 
Ph: 1800 015 188 for help, 24/7. 

WAYSS

Ph: 9791 6111, Monday to Friday 9am to 5pm (Dandenong office). 
Email: info@wayss.org.au
Online form
After hours: 1800 015 188 
 

Dandenong office open
During COVID-19, the WAYSS Dandenong office is still open. 
20 Princes Highway, Dandenong
Open Monday to Friday, 9am to 5pm

View information about Family violence support services

Victims of Crime Helpline 

1800 819 817 or text 0427 767 891 (8am to 11pm every day)

Sexual Assault Crisis Line  1800 806 292 (24 hours a day, seven days a week)

South Eastern Centre Against sexual Assault (SECASA)

Services include counselling for victim/survivors of sexual and physical assault, children from the age of 4 and adults, female and male. The centre also works with non-offending family members, partners, caregivers and support workers.

Ph: 9594 2289 - 24/7 sexual assault crisis response.

If there a recent sexual assault or family violence incident, please call this line. Ph: 9928 8741 (other enquiries)
Email: secasa@monashhealth.org
Services still being provided during COVID-19

Men's Referral Service  1300 766 491 (8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday)

For men using controlling behaviour. 

MensLine Australia Support for Australian men, anytime, anywhere, if you have family and relationship concerns. 
Ph: 1300 78 99 78 
Child FIRST

Each Child and Family Information, Referral and Support Team (Child FIRST) team provides a central referral point to a range of community-based family services and other supports within specific areas. 

Cardinia Shire ph: 9705 3939

Child Protection To assist children and young people at risk of harm or where families are unable or unwilling to protect them.
Ph: 1300 655 795 (South Division intake, which includes Cardinia Shire) 
(5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)
Kids Helpline  1800 55 1800

Other resources

 

Organisation name

 

Access Australia Group (AAG)

Service being provided

Youth specialist disability employment service

  • AAG staff are continuing to provide services to jobseekers and build work capacity during the COVID-19 pandemic.
  • Using Whatsapp and Zoom to conduct appointments.

 

Contact 

 

  • Gamze Sakaci on 0434 730 704
  • Angela Brown on  0477 553 449

Contact hours

Monday to Friday, 9am to 5pm

 

Organisation name

 

ECG College (Pakenham campus)  

Service being provided

  • VCAL education in an alternative setting.
  • At this stage they are not sure if they are taking on any new students.

 

Contact 

 

5940 4513

Contact hours

Monday to Friday, 8.30am to 4pm

 

Organisation name

 

YPEP (Young Parents Education Program)

Service being provided

  • An inclusive learning hub for pregnant and parenting young people (aged 15 to 21) to complete their education through studying VCAL (Victorian Certificate of Applied Learning) in a supported setting, where babies can attend with their parents (until walking or 12 months old).
  • The curriculum is co-designed with young parents and incorporates parenting skills and knowledge.

 

Contact 

 

Hallam YPEP
John Lyall, Assistant Principal or Kate Silvagni, YPEP teacher
Ph: 9703 1266

Foundation Learning Centre
Tina Bampton, General Manager
Ph: 9704 7388

Contact hours

Monday to Friday
9.30am to 2.30pm

 

 

Organisation name

 

TaskForce - Navigator Program

Service being provided

  • Supports people aged 12 to 17 to re-engage with education, if they live in or are enrolled in education in the City of Casey or Cardinia Shire.
  • Phone or email for further details and to get info on the referral process.

 

Contact 

 

Rosslyn Eden, Team Leader  on 0451 189 940 or rosslyne@taskforce.org.au

Contact hours

Monday to Friday, 9am to 5pm

 

Organisation name

TaskForce - Reconnect Program

Service being provided

Supports people aged 17 and over to re-engage with education/training.  Phone or email for further details and to discuss eligibility.

 

Contact 

 

Janet Sharp on 0423 335 926  or janets@taskforce.org.au

Contact hours

Monday to Thursday, 9am to 5pm

Organisation name

 

My Place youth centre

 

Service being provided

Supporting youth aged 12 to 24.

 

 

Contact 

 

1800 496 884 or myplace@cardinia.vic.gov.au

Contact hours

The centre is closed until further notice, but young people can still get support from our Youth Services team over the phone from Monday to Friday, 9am to 5pm. 

 

Organisation name

Casey Cardinia Libraries

Service being provided

Services include:

For more information visit Casey Cardinia Libraries 

 

Contact 

Pakenham Library
Rebecca Munro, Children and Youth Librarian on
0407 200 330

Contact hours

Monday to Friday, 9am to 5pm

 

Organisation name

TRY Mentoring

Service being provided

This program connects at-risk and vulnerable young people aged 7 to 20 with a positive adult role model, and supports volunteers to empower, guide and listen to young people as a fully trained mentor. 

The volunteer and the young person meet up at a time that suits them both, and are fully supported by a coordinator for a minimum of 12 months. Low or no cost activities are encouraged.

 

Contact 

 

8545 9500 or mentoring@try.org.au

Contact hours

  • Co-ordinators are available Monday to Friday during business hours.
  • Administration staff are available from Monday to Thursday.