Impacts and changes to Council services due to COVID-19

Please note that some Council services may be impacted by staff shortages due to COVID-19 requirements - find out more here 

Visit the Coronavirus (COVID-19) Victoria website for all the latest COVID-19 information including:

  • managing COVID-19 at home 
  • reporting your positive rapid antigen test
  • booking your third dose
  • book your child's vaccination
  • sick pay guarantee 

To find out where to get tested, visit the COVID-19 testing locations page

Remember, there are local testing sites at:

  • Pakenham
  • Emerald 

COVID-19 information is available in other languages. Call 131 450 and ask for the coronavirus hotline or visit the Coronavirus (COVID-19) Victoria translated information page

When visiting venues and facilities, remember to:

  • check-in via QR code
  • have your COVID-19 vaccination digital or printed certificate with you or valid medical exemption, ready to show if you are asked – the easiest way is to download it using the Service Victoria app
  • use hand sanitiser and practice physical distancing
  • please wear a mask if you visit our customer service centre
  • please be kind, patient and understanding.

More info on the Victorian Government Coronavirus website 

  • Our customer service centre at the Civic Centre (20 Siding Avenue, Officer) reopened on 5 November. Opening hours are Monday to Friday, 8.30am - 5pm.
  • As always, you can also contact us online, or by phone, post or email. For online transactions that you often make, please visit the pay, report and apply pages.
  • Please wear a mask and check in via QR code when you visit. 


  • All Casey Cardinia Libraries (including the mobile library) are again open (as of 3 November). Visitors will need to show proof of their double vaccination status in line with Victorian Government directions.
  • For all the latest updates visit the Casey Cardinia Libraries website or Facebook page. 

Casey Cardinia Libraries website   ​Cardinia Casey Libraries COVID-19 information   Casey Cardinia Libraries Facebook page

Emerald Museum

Emerald Museum is now open again, for reduced hours. 

Opening hours  

Wednesday: 10am to 3pm
Sunday: 1.30pm to 4pm

Parks and nature reserves are open, in line with COVID-19 restrictions

Playgrounds are open again, as are skate parks, BMX tracks, BBQs, basketball hoops and outdoor exercise equipment. 

Mt Cannibal Fauna and Flora Reserve – open. 

  • The park is operating with a one-way only walking track to allow for physical distancing.
  • The public toilets are open.
  • Visitors to the park must follow the instructions on all signs at the reserve.

Emerald Lake Park – open

Deep Creek Reserve –  open. 

Vaccination status is not a barrier to young people being able to access support services at My Place.

My Place Youth Centre now open again 


5-7 Main Street, Pakenham 

Opening hours 

Monday to Friday

  • 9am to 12 noon (by appointment only)
  • 1pm to 5pm for young people to drop in  
  • School holidays: Open 1pm to 5pm only, for young people to drop in


1800 496 884


Follow Cardinia Youth Services on Facebook

Kindergartens are open again to all children. For more information please contact your kindergarten provider

Cardinia Life Leisure Centre, Pakenham

  • Services at the centre have reopened - visit the Cardinia Leisure website for more info. 
  • The creche has also reopened. For booking enquiries please call 5945 2888

More info: Cardinia Leisure website - COVID-19 response page 

Pakenham Regional Tennis Centre 

More info: Pakenham Regional Tennis Centre website or call 5940 8510

Outdoor pools 

All outdoor pools have reopened for the summer 2020-21 season. 

Community halls and hubs 

Our Council-managed community halls have reopened for bookings. These include:

  • Cockatoo Community Complex
  • Nar Nar Goon Soldiers Memorial Hall
  • James Bathe Community Hub
  • Pakenham Upper Hall

Hills Hub - now open again 

COVID Check-in Marshals must ensure attendees check-in at community halls and hubs. 

For info on the re-opening of other community halls managed by community asset committees, please contact the hall directly via our halls and meeting places directory 

Community centres, neighbourhood houses and senior citizens centres

For info, contact the centres directly using the directories below: 

Integrated children’s centres - open for kindergarten and immunisations. Contact each centre directly for the latest information. 

  • Cardinia Cultural Centre is open again for room bookings and functions 
  • The Vista Café at the centre is open again for dine-in. 
  • A number of live music sessions and workshops are being held, and the gallery has reopened. 
  • For meeting and event enquiries please contact the centre by calling 1300 887 624 or emailing

Cardinia Cultural Centre on Facebook      Cardinia Cultural Centre website

  • Council meetings and Town Planning Committee meetings are now being held in person again. A  small public gallery of 10 people can attend - bookings are essential. To reserve your place please email 
  • You can also watch these meetings live-to-air via webcast

View Council meeting dates and times

For Casey Cardinia Library events, please visit their website for the latest information.

View all upcoming Council events    View business and community events in Cardinia Shire

Was this page useful?