Storms information

Our customer service team is experiencing a high volume of calls relating to the storm event in late-October. Thank you for your patience. Click here for storm recovery info and how to report fallen trees on Council-managed land >

Report bin not emptied

As COVID-19 restrictions ease and due to increased workloads from the recent storm event, your bin or hard waste collection may be delayed.
If this happens, please be patient - the service will usually be provided within 24 hours.

More info: Possible waste collection delays


If you: 

but it wasn't emptied within 48 hours, please let us know. 


  • Missed bins need to be reported to us within 48 hours of the collection day.
  • Please wait until after 4pm on your scheduled collection day before reporting that the bin was missed – unless your neighbours' bins on each side have been emptied already.
  • After reporting it to us, please leave your full bin out on the kerb.

Report a missed bin collection

1300 787 624


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