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COVID-19 Information Hub

This page features web links, fact sheets and videos on topics including support available for individuals, households and businesses, getting tested, how to protect yourself and others, family violence support, and looking after your mental health. 

Department of Health coronavirus website

Vaccination clinic 

To book your vaccination at a state-run clinic, visit the Coronavirus Victoria website - Vaccination centres page or call the Department of Health COVID hotline on 1800 675 398 (7 days a week 8am to 8pm). 

Vaccine info for Aboriginal and Torres Strait Islander people

How to book an appointment 

Visit the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) website for information about your nearest service.

More info

Victorian Government - info for Aboriginal and Torres Strait Islander communities

Visit the Department of Health website for info on where to get tested

COVID-19 testing at home for vulnerable people

The Call-to-Test service is available to some of Victoria's most vulnerable community members, so they can get tested for COVID-19 at home.

For more information including eligibility criteria visit the Department of Health website

1800 675 398 – open 24 hours, 7 days a week. 

For enquiries about COVID-19 health concerns or current restrictions. 

Please keep Triple Zero (000) for emergencies only.

Australian Government - easy to read coronavirus resources


The Australian Government is providing a range of financial assistance and payments to support individuals and households.

Treasury – Supporting individuals and households

Visit the Cardinia Business portal

  • Payment plan options – everyone is encouraged to request a rates payment plan after receiving their rates.
  • Financial hardship – If you’re facing financial hardship and having difficulty making payments against your rates, we’re here to help. You can submit a financial hardship application form and we’ll be in touch to discuss your options. 

Getting the support you need

If you feel you are in immediate danger, call 000. 

It's normal to feel overwhelmed, stressed or anxious during a time like this. It’s important to remind yourself that this is a normal reaction.

These organisations can offer you support during the COVID-19 pandemic. 



  • A free mental health clinic in Officer. To connect with the service, call the number below.
  • A trained professional will take your call, provide advice and, if you need it, connect you to a HeadtoHelp hub or help you find the support that suits your needs.
  • No GP referral is needed. 


Ph: 1800 595 212 (free call) Monday to Friday, 8.30am to 5pm


HeadtoHelp - how we can help




Ph: 13 11 44
Chat: Crisis support chat 
Text : 0477 131 114


Mental health and wellbeing during the COVID-19 outbreak


Suicide Call Back Service 


Ph: 1300 65 94 67
Website: Online counselling


Physical, mental and financial support during COVID-19  


Rainbow Door 

Info  Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. 


Ph: 1800 729 367
Text: 0480 017 246
Email: support@rainbowdoor.org.au


COVID-19 resources


Department of Health


Mental health resources during COVID-19


Kids Helpline (for people aged 5 to 25) 


Ph: 1800 55 1800   
Email: counsellor@kidshelpline.com.au
Website: WebChat


Are you worried about coronavirus? 


Raising Children


Parentline Victoria
Ph: 132 289


COVID-19: Information for parents and carers


Headspace (for people 12 to 25) 


Website: Group chats
Connect with a clinician
e headspace online support and counselling


Here for you during coronavirus (COVID-19)


Reach Out (for under 25s) 


Website: Online forums


Coping during coronavirus (COVID-19) 


Beyond Blue 


Ph: 1300 22 4636
Website: Online forums and online form


Coronavirus mental wellbeing support service 


MensLine Australia


Ph: 1300 78 99 78
Website: Online chat and video chat counselling


Physical, mental and financial support during COVID-19


Dardi Munwurro - Aboriginal Men's Crisis Support Line


Ph: 1800 435 799
Email: intake@dardimunwurro.com.au
Website: Online form


Black Dog Institute 


Coronavirus: Resources for anxiety, stress and wellbeing


Australian Psychological Society 


Coronavirus (COVID-19) information for Australians


Sane Australia


Ph: 1800 18 7263
Email: helpline@sane.org
Website: Lived Experience forum

In an emergency dial 000. 

Family violence frontline services, including crisis accommodation, police and courts continue to operate to support women, children and families during the coronavirus emergency.

Where to get assistance 

Safe Steps

The state-wide crisis service for those who need to leave a violent situation and access emergency crisis accommodation. 
Ph: 1800 015 188 for help, 24/7. 


20 Princes Highway, Dandenong

Ph: 9791 6111, Monday to Friday 9am to 5pm
Email: info@wayss.org.au
Online form
After hours: 1800 015 188 

Berwick office currently closed.

View information about family violence support services

Victims of Crime Helpline 

1800 819 817 or text 0427 767 891 (8am to 11pm every day)

Sexual Assault Crisis Line  1800 806 292 (24 hours a day, 7 days a week)
Men's Referral Service  1300 766 491 (8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday)

For men using controlling behaviour. 

MensLine Australia Support for Australian men, anytime, anywhere, if you have family and relationship concerns. 
Ph: 1300 78 99 78 

Each Child and Family Information, Referral and Support Team (Child FIRST) team provides a central referral point to a range of community-based family services and other supports within specific areas. 

Cardinia Shire ph: 9705 3939

Child Protection To assist children and young people at risk of harm or where families are unable or unwilling to protect them.
Ph: 1300 655 795 (South Division intake, which includes Cardinia Shire) 
(5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)
Kids Helpline  1800 55 1800

Free COVID-19 support line for seniors 

Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

Ph: 1800 171 866

Other government support available 

Community Visitors Scheme 

Through the Community Visitors Scheme, anyone receiving government-subsidised residential aged care or Home Care Packages can get visits, phone calls or video meets with volunteers, for friendship and companionship.

To refer someone or yourself to the CVS, or to become a volunteer contact the Victorian provider: Southern Migrant and Refugee Centre (SMRC)

Dementia patients 

Dementia Australia website – Help sheets

National Dementia Helpline1800 100 500

  • Aboriginal and Torres Strait Islander peoples and people living in remote communities are at greater risk from COVID-19.
  • Aboriginal peak organisations and leadership are working closely with state, local and federal governments to coordinate response plans and ensure they have the necessary resources, equipment, supplies and support for the Aboriginal community. 

Mental health info for Aboriginal and Torres Strait Islander people

Victorian Government website - mental health resources for Aboriginal and Torres Strait Islander communities

Vaccine info for Aboriginal and Torres Strait Islander people

Visit the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) website for information about your nearest service.

More info

•    Victorian Government - info for Aboriginal and Torres Strait Islander communities
•    Australian Government - info for Aboriginal and Torres Strait Islander communities

Disability information

Local support 

Latrobe Community Health Service is available to support anyone with disability in our local community. 

Ph: 1800 242 696

National Relay Service  

If you are deaf, or have a hearing or speech impairment, you can call the National Relay Service. Ph: 133 677

From the Australian Government 

Disability Gateway assistd all people with disability, their families and carers to locate and access services across Australia.

Open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 7pm. Closed on national public holidays. Ph: 1800 643 787

From the Victorian Government 

Department of Health - Information for people with disability - COVID-19


NDIS COVID-19 information and support

Contacting the NDIS 

Call 1800 800 110, Monday to Friday 8am to 8pm (local time).

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