Changes to Council services due to COVID-19

Key points

This page has information on the Council services we've had to suspend or change due to Victorian Government COVID-19 restrictions.
For all other information including COVID-19 support services, visit our COVID-19 Online Help Hub.
As directions from the Victorian Government change, we may need to alter the way we deliver essential services.
Please follow Victorian Government guidance on how to stay safe and well. Avoid using Council services and facilities if you feel unwell.
Council facilities and services are operating under our COVIDSafe plan and density limits may apply.
Thank you for your understanding and patience.

Council services during COVID-19

Customer Service at the Cardinia Civic Centre:

The Civic Centre which is located at 20 Siding Avenue, Officer, is open Monday to Friday 8:30am to 5pm.
You can also contact us online, or by phone, post or email
For online transactions that you make often, please visit the pay, report and apply pages.

Parks, nature reserves, playgrounds, skate parks, BMX tracks, BBQs are all open:

Bookings for weddings and funerals in outdoor spaces are being accepted provided they meet the current restrictions.

Mt Cannibal Fauna and Flora Reserve is open and:

Operating with a one-way only walking track to allow for physical distancing.
The public toilets are open.
Visitors to the park must follow the instructions on all signs at the reserve.
We are working with Victoria Police to monitor use of the park to ensure current restrictions are followed.

Emerald Lake Park is open and:

Fishing is permitted.
Emerald Lake Park Cafe is open.
The paddleboats are working.
The model railway is open.

Nobelius Heritage Park is open

Emerald Museum is open each Wednesday from 10am to 3pm and Sunday from 1.30pm to 4pm except public holidays.

Deep Creek Reserve is open

Deep Creek Reserve golf course is open

Libraries are all open:

‘Click and collect’ of binge bags and collection of items on hold available: You can place holds for items via the catalogue or app then once you’ve been notified the hold is available, bring your library card to the library during opening hours to collect.
Free home delivery services are available.
The mobile library is running its regular route again and is also running every Saturday.
Return chutes open 24/7 (but please do not use them if you do not feel well).
Online library events are taking place.

More info: Casey Cardinia Libraries website or Facebook page, or call 1800 577 548

Maternal and Child Health (MCH) services are open:

All MCH consult rooms are open.
Phone and video consultations are still available if you need them.
To book an appointment or make an enquiry call 5943 4250 from 9am to 4pm on weekdays.
Face-to-face group sessions have started.

Kindergartens are open

To register your child for kindergarten, please use our online registration portal.

Youth Services and youth facilities are open

My Place is open Monday to Friday, 1pm to 5.15pm.
Youth Services programs are operating face to face. For times and locations please contact My Place at 1800 496 884.
Young people can also get support from our Youth Services team over the phone. Contact the team during business hours (8.30am to 5pm) on 1800 496 884 or myplace@cardinia.vic.gov.au
Access our Youth Services Directory for useful resources and information.

Leisure facilities, stadiums and pools

Cardinia Life Leisure Centre, Pakenham

Childcare is open.
Swimming lessons have started.
24/7 gym access has started.
No bookings required for pool, gym, or group fitness.
Memberships reactivated.
For more information, visit the Cardinia Life Leisure website.

Sports stadiums

Stadium competition has started.
Casual basketball shooting can occur at Cardinia Life with no bookings required.
Court bookings can be made by emailing sports.cardinia@alignedleisure.com.au

Pakenham Regional Tennis Centre

Book casual courts via Book a Court
Tennis lessons and competitions have returned.

Outdoor pools
Outdoor pools will be open to the public from December through to March on days where the forecast exceeds 26 degrees. 

More info: Cardinia Leisure website and FAQ page

Community halls and hubs

Services at these facilities are starting to operate again as restrictions ease.
Contact the facility directly via their website, Facebook page or by phone for further information.

Community centres and neighbourhood centres

Services at these facilities are starting to operate again as restrictions ease.
Contact the facility directly via their website, Facebook page or by phone for further information.
Toomah Community Centre is open. For all facility enquiries please contact the facility directly via their website, or by calling 1300 866 624 for further information.

Senior citizens’ centres

Most senior citizen’s centres are now open.
Contact facilities directly via their website, Facebook page or by phone for further information.

Integrated children’s centres are open.

Cardinia Cultural Centre

The Customer service desk and Gallery is open Tuesday, Wednesday, Friday, Saturday and Sunday from 10am to 3pm.
For meeting and event enquiries please contact the centre by calling 1300 887 624 or emailing ccc@cardinia.vic.gov.au
The theatre and box office is closed.
Vista Cafe is open. For more information, please call the cafe on 5945 0015 or 0416 262 373.

Immunisation sessions continue.

Please refer to the immunisation sessions schedule for venues and times.

Bushfire recovery

P op-up recovery sessions are happening in various townships.

Council and Town Planning Committee meetings

Meetings are broadcast live-to-air via webcast.
Meetings recommence for 2021 in February.

Other events, facilities and information:

Forget-Me-Not dementia cafes at Koo Wee Rup and Outlook is open.
Playgroups have started.
Bin collection runs as normal.
For outdoor fitness and personal training, you can exercise outdoors in line with current restrictions.
The community bus is not currently available for hire but will likely resume in early 2021.

Current restrictions in Victoria

Visit www.coronavirus.vic.gov.au for all the latest COVID-19 information including:

Travel permits and restrictions
Mask regulations
Exposure sites
Symptoms and testing
Gathering limits
COVID-19 test isolation payments

Where to get tested: dhhs.vic.gov.au/where-get-tested-covid-19

Remember, there are local testing sites at:

Pakenham
Koo Wee Rup
Emerald

COVID-19 information is available in other languages. Call 131 450 and ask for the coronavirus hotline or visit https://www.coronavirus.vic.gov.au/translated-information-about-coronavirus-covid-19

Our COVID-19 Online Help Hub

Our online help hub is your one-stop-shop for finding information on topics including:

directory of local relief service providers
information on our Community and Business Support Package
government assistance for individuals, households and businesses
current situation status, case numbers and restrictions
symptoms and how to keep yourself healthy and slow the spread of the virus
what to do if you suspect you have COVID-19, or are diagnosed with it
family violence support
looking after your mental health.

If you’re having trouble finding or understanding the information in the hub, you can contact us via the hub's online form and a Council officer will be in touch.

Visit the online help hub