Changes to Council services due to COVID-19

Current restrictions in Victoria

Visit the Coronavirus (COVID-19) Victoria website for all the latest COVID-19 information including:

• Travel permits and restrictions
• Mask regulations
• Exposure sites
• Symptoms and testing
• Gathering limits

To find out where to get tested, visit the Coronavirus (COVID-19) Victoria testing locations page.

Remember, there are local testing sites at:

• Pakenham
• Emerald

COVID-19 information is available in other languages. Call 131 450 and ask for the coronavirus hotline or visit the Coronavirus (COVID-19) Victoria translated information page.

Customer service centre, Officer

• Our customer service desk at the Civic Centre is open from Wednesday 28 July. 
• You can still contact us online, or by phone, post or email
• For online transactions that you make often, please visit the pay, report and apply pages.

Council events

White Ribbon fundraiser and award ceremony - POSTPONED
Cardinia Cultural Centre
Thursday 29 July  

Libraries

• All Casey Cardinia Libraries (including the Cardinia Mobile Library) will reopen Wednesday 28 July at 10am  
• When you arrive at the library please kindly wear your mask (unless you’re exempt) and use the QR code to check in 
• Capacity limits apply so please be aware that wait times may apply to enter our libraries  
• All programs will run online until close of business Tuesday 10 August then programs will resume back in libraries (pending restrictions)
• ‘Click and Collect’ of holds will remain available at all libraries including the Cardinia Mobile Library 
• FREE HOME DELIVERY will remain available, log into your account via our website and follow the prompts 
• Library Returns chutes are open 24/7, but if you don’t return your books in time don’t worry, we don’t charge overdue fines 
  ​Cardinia Casey Libraries COVID-19 information

Maternal and Child Health (MCH) services

Maternal and Child Health (MCH) services are open: 

• All MCH consult rooms are open.
• Phone and video consultations are still available if you need them.
• Face-to-face group sessions have recommenced with density restrictions.
• To book an appointment or make an enquiry call 5943 4250 from 9am to 4pm on weekdays. 

Our COVID-19 Online Help Hub

Our online help hub is your one-stop-shop for finding information on topics including:

• directory of local relief service providers
• information on our Community and Business Support Package
• government assistance for individuals, households and businesses
• current situation status, case numbers and restrictions
• symptoms and how to keep yourself healthy and slow the spread of the virus
• what to do if you suspect you have COVID-19, or are diagnosed with it
• family violence support
• looking after your mental health.

Visit the online help hub

Parks, nature reserves, playgrounds, skate parks, BMX tracks, BBQs

Parks, nature reserves, playgrounds,  skate parks, BMX tracks, BBQs are all open

Mt Cannibal Fauna and Flora Reserve is open. 

• The park is operating with a one-way only walking track to allow for physical distancing.
• The public toilets are open.
• Visitors to the park must follow the instructions on all signs at the reserve.
• We are working with Victoria Police to monitor use of the park to ensure restrictions are followed.

Emerald Lake Park is open. 

• Emerald Lake Park and Nobelius Heritage Park are open to visitors, provided current restrictions are followed.
• The playground is open and BBQs can be used.
• Fishing is permitted.
• Emerald Lake Park Cafe is open.
• The paddleboats are open.
• The model railway is closed.
• Nobelius Heritage Park is open. 
• Emerald Museum is open.

Deep Creek Reserve is open. 

Deep Creek Reserve golf course and complex is open.

Deep Creek Nursery is open. 

Kindergartens

Kindergartens are open. 

To register your child for kindergarten, please use our online registration portal

Youth Services and youth facilities

• Youth Services and youth facilities including My Place are open.

• Young people can continue to get support from our Youth Services team over the phone. Contact the team during business hours (9.00am to 5pm) on 1800 496 884 or myplace@cardinia.vic.gov.au 

• Access our Youth Services Directory for useful resources and information. 

Leisure facilities, stadiums and pools 

Community halls and hubs

Cardinia Cultural Centre

Cardinia Cultural Centre - open

• Vista Café is open.
• Please check the CCC website for comprehensive information on services and events.
• For meeting and event enquiries please contact the centre by calling 1300 887 624 or emailing ccc@cardinia.vic.gov.au

Immunisation sessions continue

• Immunisations will continue during restrictions.
• Please refer to the immunisation sessions schedule for venues and times.

Council and Town Planning Committee meetings

Council meetings and Town Planning Committee meetings will be held online due to current COVID-19 restrictions.

You can watch Council meetings and Town Planning Committee meetings via live-to-air via webcast.

View Council meeting dates and times

Other events, facilities and information

• Bin collections run as normal.
• The community bus is not available for hire.