COVID-19 Online Help Hub

Find out about restrictions in Victoria, changes to Council services and facilities, government assistance available, COVID-19 health information, plus lots more. Visit the hub >

Changes to Council services due to COVID-19

  • This page has information on the Council services we've had to suspend or change during this time, due to government guidelines and recommendations. For all other information visit our COVID-19 Online Help Hub.
  • We're working closely with government agencies and following their direction regarding COVID-19. 
  • We're committed to delivering as many services to our community as we can, where it's safe and permitted to do so. We apologise for the inconvenience our service changes will cause, and thank you for your patience as we work to respond quickly to this changing situation.
  • We've activated plans towards ensuring the health and safety of our community and provision of essential community services. These plans are being continuously reviewed and updated as the COVID-19 situation changes.
  • As directions and recommendations from the Australian and Victorian governments change, we may need to make more changes to the way we're delivering services. Please monitor this page for updates. 

From Sunday 2 August 2020 at 6pm, Stage 4 restrictions are in place for metropolitan Melbourne. This includes Cardinia Shire. 
The DHHS website will be updated soon with more information on Stage 4 restrictions. In the meantime, you can view the Premier's Statement here

Service, program or facility

What's changed? 

Customer Service centre
(at 20 Siding Avenue, Officer) 

Closed until further notice.

Please contact us online, or by phone, post or email

Feature parks 

Find out how COVID-19 restrictions affect your use of all parks

Emerald Lake Park is open to visitors, but with some changes.

  • Emerald Lake Park cafe will be closed until further notice. 
  • The playgrounds will be closed from 11.59pm, Wednesday 8 July.
  • The paddleboats are currently closed. For updates visit Lakeside Paddleboats
  • The model railway is currently closed. 

Mt Cannibal – closed until further notice. 

Nobelius Heritage Park – the park is open but Emerald Museum is closed until further notice.
Deep Creek Reserve

  • The playground will be closed from 11.59pm, 8 July.
  • The water play remains closed. 
  • The golf course is open, in line with Victorian Government regulations
  • The cafe is open for takeaway only. 
Parks, reserves, playgrounds and sporting grounds - general information 

You can visit all parks and reserves except for Mt Cannibal Reserve (see above), but: 

  • only for exercise; and
  • only with a maximum of 1 other person who isn't part of your household. (You can attend with any number of people from your household). 
  • All playgrounds, skate parks, BMX tracks and outdoor gym equipment will be closed from 11.59pm, Wednesday 8 July.
  • You cannot use BBQs
  • At all outdoor locations, Victorian Government regulations must be followed and you need to practise physical distancing
  • You can use picnic tables and seating
  • You can use cycling paths provided you adhere to physical distancing and public gathering limits. 
  • Bookings are being accepted for weddings and funerals as long as they meet Victorian Government regulations on public gathering limits.

All libraries are closed from 4pm, Wednesday 8 July until further notice.

More info: Casey Cardinia Libraries

Maternal and Child Health (MCH)

All Maternal and Child Health centres are closed until further notice.

  • MCH nurses are visiting new babies. All other consultations are taking place via phone. 
  • To book a phone consultation call 5943 4250
  • A booked, phone consultation service is running on weekdays from 9am, with the last appointment each day at 3.30pm. To book call 5943 4250 
  • Home visits will be limited to 15 minutes in duration. We ask that only mother/primary carer and baby are in the room during the visit to minimise unnecessary interaction. 
  • The nurses will use hand sanitiser and recommended infection control procedures before, during and after each home visit to help prevent spread of the virus.


  • Kindergarten will recommence as usual for Term 3 on Monday 13 July.
  • To register your child for kindergarten for 2020, please go to Register for kindergarten and use the online registration portal. 

Youth Services and youth facilities 

Young people can still get support from our Youth Services team over the phone. Contact the team during business hours (8.30am to 5pm) on 1800 496 884 or

Leisure facilities, stadiums and pools 

Cardinia Life Leisure Centre, Pakenham 

The centre (including the pools, all fitness classes and the gym) is closed from 11.59pm, Wednesday 8 July until further notice.

Sports stadiums

All stadiums (including Cardinia Life and Officer Community Hub) will close from 11.59pm, Wednesday 8 July until further notice.

Pakenham Regional Tennis Centre is closed for lessons and competitions from 11.59pm, Wednesday 8 July until further notice.

  • You can still book a court (maximum 2 players per court). To book visit Book a Court

Outdoor pools – The outdoor pools at Pakenham, Garfield, Koo Wee Rup and Emerald Lake Park are already closed for the season.

More info: Cardinia Leisure website and FAQ page

Community halls, hubs, centres and neighbourhood houses

The community facilities listed below are closed to the general public and to community groups from 11.59pm, Wednesday 8 July until further notice. 

They will still open for immunisation sessions and other essential services. 

  •  Community centres, halls, hubs and complexes
  • Neighbourhood houses - contact the neighbourhood houses directly for information about any essential services still operating.  
  • Senior citizens' centres
  •  Integrated child and family centres. (Service providers will keep in touch with clients to let them know when services will start again from these sites. Some are still delivering services in other ways, such as over the phone).  

Please note: 

  • Room hire has been suspended at all facilities until further notice. 
  • Toomah Community Centre: For all Windermere enquiries please call 1300 946 337.
Cardinia Cultural Centre

Cardinia Cultural Centre is closed until further notice. The centre's Vista Cafe is open for takeaways and an evening home delivery service only. 

  • All performances and events are cancelled. Ticket holders have been contacted directly to provide refunds. 
  • The centre is still open for immunisations and Red Cross blood donations, as these are essential services. 
  • For other essential service bookings contact the centre on 1300 887 624 or 
  • Please do not enter the centre unless you're attending an essential service or picking up a takeaway order from the café.

Vista Cafe

Cafe closed for in-restaurant dining, but open for: 

  • takeaways from Tuesday to Sunday 9am to 8pm
  • local home delivery (to Pakenham, Officer and Beaconsfield) from Tuesday to Sunday, 5pm to 8pm. 
    • Minimum delivery is $30; delivery fee $3. View the menu here
    • No cash payment. Credit cards will be accepted over the phone, or by tapping your card on the EFTPOS machine on delivery. 

To order: Call 5945 0015, 0416 262 373 or visit the cafe during opening hours. 

For regular updates to opening hours and services visit Khans Hospitality Services

Immunisation sessions

Immunisation sessions are continuing, but please note these changes:  

  • Sessions previously scheduled at Pakenham Hall will now be held at Cardinia Cultural Centre. 
  • Hills Hub in Emerald will now host immunisation sessions. These sessions replace those previously scheduled at Gembrook Community Centre. 

The revised immunisation sessions schedule includes these changes.

  • Please do not attend the sessions if you are unwell or have had contact with someone in the last 14 days who has had COVID-19, or suspects they may have it. 
  • Please practise physical distancing and good hygiene before, during and after the session. 
  • Please use the hand sanitiser provided at the entrance to the sessions. Take care that the sanitiser is not used irresponsibly by infants.
  • We request that you attend in smaller groups where possible, such as carer and child only.
  • Due to extra cleaning processes, and the need to manage physical distancing measures, wait times may vary. We appreciate your patience.

Bushfire recovery centre 

  • The bushfire recovery centre at Tonimbuk Hall is closed from 11.59pm, Wednesday 8 July until further notice. 
  • Lunches and community dinners are still on hold. 
Bin collection 

Bin collection continues as normal, but bins may be collected a little earlier in the day than usual. 

  • Bins collection days have not changed.
  • Avoid placing bins behind cars, or parking in front of bins. If you need to, you can place your bin in your driveway for collection. 
  • Remember to "physically distance" your bins by leaving 50 centimetres between each bin and other objects. 
  • Make sure your bins are not overflowing - the lids must be fully shut. You can squash bulky items such as boxes and containers, so you can fit more in your bin. 

Council and Town Planning Committee meetings

  • Town Planning Committee meetings are being integrated with General Council meetings. 
  • The public cannot attend these meetings in person. You can watch the meetings live-to-air via webcast

View the new meeting schedule


Playgroup and supported playgroup sessions have been cancelled until further notice. 

Community bus 

The community bus is not currently available for bookings. 

Forget Me Not dementia cafe at Koo Wee Rup

Cafe sessions have been suspended until further notice. 

Community Leadership Program

Sessions are suspended until further notice. 

Our online help hub is your one-stop-shop for finding information on topics including:

  • directory of local relief service providers
  • information on our Community and Business Support Package
  • government assistance for individuals, households and businesses
  • current situation status, case numbers and restrictions
  • symptoms and how to keep yourself healthy and slow the spread of the virus
  • what to do if you suspect you have COVID-19, or are diagnosed with it
  • family violence support
  • looking after your mental health.

If you’re having trouble finding or understanding the information in the hub, you can contact us via the hub's online form and a Council officer will be in touch.  

Visit the online help hub