COVID-19 Online Help Hub

Find out about restrictions in Victoria, changes to Council services and facilities, government assistance available, COVID-19 health information, plus lots more. Visit the hub >

COVID-19 Information Hub

IMPORTANT: Stage 3 'Stay at Home' restrictions will be in place again across metropolitan Melbourne (this includes Cardinia Shire) and Mitchell Shire from 11.59pm on Wednesday 8 July.

  • This page features web links, fact sheets and videos on topics including support available for individuals, households and businesses, current statistics and case numbers, getting tested, how to protect yourself and others, family violence support, and looking after your mental health.alt=""
  • If you're having trouble finding the information you need, or understanding something on this page, please submit this online form and a Council officer will contact you.

TIP: To jump straight to information about a particular topic on this page, use the jump-to menu. (You'll find this at the top of your screen on a mobile device, or to your left on a desktop). 

National Interpreter Symbol

Translated resources 

DHHS - translated resources   Department of Health - translated resources

COVID-19 information in your language 

Department of Home Affairs website 

Translating and Interpreting Service (TIS)

If you need an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 to speak to an interpreter. Ask them to phone Cardinia Shire Council on 1300 787 624

  • If you suspect you may have Coronavirus (COVID-19) call the dedicated hotline on 1800 675 398 – open 24 hours, 7 days.
  • Please keep Triple Zero (000) for emergencies only.

Coronavirus hotline is 1800675398

Based on the advice of the Chief Health Officer, Stage 3 'Stay at Home' restrictions will be in place again across metropolitan Melbourne (this includes Cardinia Shire) and Mitchell Shire from 11.59pm on Wednesday 8 July. You can view the Statement from the Premier here. 

There will only be 4 reasons to leave home:

  • Shopping for food and supplies 
  • Medical care and caregiving
  • Exercise and recreation
  • Study and work – if you can’t do it from home


  • You cannot have visitors to your home except for caregiving or compassionate reasons or receiving services.
  • You can no longer visit friends and family who live at another household, except to see your intimate partner, or for caregiving or compassionate reasons, or providing services.

DHHS website - information on updated restrictions 

The link above takes you to information on restrictions on places and activities including:

  •  Restaurants and cafes 
  • Pubs, bars, clubs, nightclubs 
  • Beauty and personal care services 
  • Libraries and community venues 
  • Religious ceremonies and private worship 
  • Weddings and funerals 
  • Indoor sports centres including gyms, training facilities 
  • Community sport training and competition 
  • Galleries, museums, historic sites, zoos, outdoor amusement parks and arcades, play centres, indoor and drive-in cinemas, concert venues, theatres, auditoriums, arenas, stadiums, casinos and gaming venues
  • Outdoor sport facilities, exercise and personal training 
  • Holiday accommodation and camping facilities 

For information about Council services and access to facilities go to Changes to Council services due to COVID-19


For information on COVID-19 symptoms visit the DHHS website or try the DHHS interactive self assessment tool

Getting tested 

DHHS - Getting tested for COVID-19

 The link above takes you to information including: 

  • where to get tested (including the location of the drive-through testing site at Pakenham)
  • should I get tested? 
  • before the test
  • during the test
  • after the test

Suburban testing blitz

As part of the Victorian Government's COVID-19 testing blitz, a number of priority suburbs were identified. For more information on the testing blitz or community engagement campaign visit the DHHS website or call the COVID-19 hotline on 1800 675 398 (24 hours).

DHHS - Staying Safe 

DHHS also issued new advice on 10 July regarding the use of surgical masks.  

Department of Health - How to protect yourself and others from COVID-19

The link above will take you to information including: 

  • good hygiene (including washing your hands, covering your coughs and cleaning your home or workplace)
  • how to slow the spread
  • vaccination
  • physical distancing
  • caring for your health 
  • public gatherings
  • isolation
  • quarantine



Location Who produced the resource  Link to resource
Cardinia Shire DHHS Case numbers in each local government area in Victoria (graphs and data in Power BI)
In Victoria DHHS Daily update 
In Australia  Department of Health 
Worldwide World Health Organisation COVID-19 dashboard (includes number of cases and deaths worldwide)

DHHS - Quarantine and isolation

The link above takes you to information including: 

  •  the difference between quarantine and isolation
  • what does isolation and quarantine at home involve? 
  • caring for people in isolation or quarantine 
  • extra help and support 

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Support payment so you can stay home if you test positive to COVID-19 

If you can’t rely on sick leave to stay at home, the Victorian Government will provide you with a $1500 support payment to ensure there’s no financial reason to go to work instead of staying home. 

This directory puts you in touch with local service providers and key organisations that can provide support during the Coronavirus pandemic. Please note it is not an exhaustive listing.

  • Community groups and organisations may find the shorter version also provided below (the flyer) useful. We are happy for this resource to be shared with other organsiations.  
  • We thank the Community Workers in Cardinia Shire network for helping to compile this directory.
  • Please note organisations listed are not Cardinia Shire Council services. The information has been complied in good faith however Council accepts no responsibility for the service or information they provide. 

View the directory  View the flyer

To report a suspected breach of public health restrictions, such as:

  • isolation
  • mass gathering
  • business breaches

contact the Police Assistance Line on 131 444 or report online

The Australian Government is providing financial assistance including income support payments, payments to support households and temporary early releases of superannuation.

Treasury – Supporting individuals and households

The link above will take you to information about topics including: 

  • JobKeeper payment
  • increased income support
  • accessing superannuation
  • support payments for households 
  • extra payments for pensioners
  • retirees. 

Emergency relief packages

Vulnerable Victorians who need to self-quarantine due to COVID-19 and don’t have enough food to feed themselves or their families may be eligible to receive a relief package of basic supplies.

DHHS – Emergency relief packages

The link will take you to information on these free packages. 

  • Packages will be available to Victorians in mandatory self-isolation who have no access to food and essential supplies, and no network of family and friends to help them.
  • Each eligible household will receive 2-week supply of essential goods. Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar.
  • Personal care packages will include soap, toothpaste and deodorant, and items such as nappies or baby formula if needed.
  • The packages will be delivered door-to-door, with other distribution points to be established.

Worker support payment

Workers who have been instructed to self-quarantine due to coronavirus (COVID-19) from 20 June may now be eligible for a $1,500 payment to assist with lost income.

DHHS – Worker support payment

The link above will take you to information on this payment.

Job matching assistance for Victorians who have lost their jobs

The Victorian Government is establishing a fund to help workers who have lost their jobs find new job opportunities that help the state's response to the pandemic, including cleaning public infrastructure or delivering food. 

Potential employees will be matched with jobs across the public sector, local government, the not-for-profit sector and key private sector employers.

Visit Support for businesses during Coronavirus (COVID-19)

For information visit the DHHS website 

This package has measures including: 

  • rates relief options for ratepayers
  • fast-tracking approvals so businesses can diversify
  • rebates for some busienss fees and charges
  • rent relief options for tenants in Council properties
  • business concierge services

Find out more about the package

  • Please help us better understand the needs of Cardinia Shire residents and businesses during the COVID-19 pandemic by completing this survey. 
  • The survey: 
    • is anonymous and will take around 15 minutes to complete
    • will be live for the duration of the pandemic.

Do the survey 

In efforts to reduce the spread of Coronavirus (COVID-19), teams of cleaning workers hired by Citywide will be in Cardinia Shire over the coming weeks to do a deep cleaning blitz of frequently touched hard surfaces in public spaces, including:

  • hand rails
  • poles
  • signs
  • furniture
  • bins.

This is a Working for Victoria program to help prepare communities across metropolitan Melbourne for a return to normal life, and to create meaningful work opportunities for tens of thousands of Victorians displaced from their regular jobs in other industries due to COVID-19.

More info: Victorian Government, Citywide

Free COVID-19 support line for Senior Australians

Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

Ph: 1800 171 866

Department of Health - Advice for older people

The link will take you to information on: 

Visiting aged care facilities

Department of Health - Advice on visiting those in aged care facilities

The link will take you to information on: 

If you have a My Aged Care Plan


  • The services you currently receive through your Home Care Package will continue.
  • However, there may be some changes to the way service is delivered. Home care staff may change the way that personal care is done.
  • You can make changes to your plan, such as arranging help to go to the shops or arranging your carer to shop on your behalf.
  • If you would like to make changes to your services because of the COVID-19 pandemic, contact your provider.
  • In emergency situations, if you have fully allocated your Home Care Package, you may access short term home support services like nursing, personal care and meals. Speak with your home care provider about this.

Food and meals

  • Providers for food and meals, such as Meals on Wheels, can help you with access to regular food supplies and prepared meals.
  • You can also arrange this directly with your provider.
  • The department of health are working with grocery suppliers on priority access to their online and telephone shopping for older and vulnerable people including if you are registered with My Aged Care.

If you don't have a My Aged Care Plan


  • Older Australians can access short term home support services in an emergency without having had an aged care assessment.
  • If you are in urgent need of support My Aged Care can refer you directly to services in your local area.
  • Assessments can also be conducted using telehealth rather than face-to-face.

More information on My Aged Care services 

Dementia patients 

Fact sheet - Dementia Australia - Tips for carers, families and friends of people living with dementia during COVID-19
Fact sheet - Dementia Australia - Tips for people living with dementia during COVID-19 


Fact sheet - Australian Government - Info on COVID-19 for older Australians 
Fact sheet - Australian Government - Assistance with food and meals for older Australians impacted by COVID-19                                                      

Return to remote learning

Schools in metropolitan Melbourne (this includes Cardinia Shire) and Mitchell Shire will move to remote and flexible learning from Monday 20 July 2020 for all students except for Years 11 and 12, students in Year 10 doing VCE or VCAL study, and students enrolled in specialist schools.

Department of Education and Training - COVID-19 advice for parents, carers and guardians

The link above will take you to information including: 

  • Schools impacted by the return to Stage 3 restrictions
  • Learning from home
  • Advice in your language
  • Management of COVID-19 in schools

Read the statement from the Preier about the return to remote learning 

Helping children to cope with the COVID-19 situation 

Disability information

Local support 

Latrobe Community Health Service is available to support anyone with disability in our local community. 

Ph: 1800 242 696

Disability Information Helpline

  • Provides information and referrals for people with disability who need help because of Coronavirus (COVID-19).
  • Can help families, carers and support workers, too.
  • Free, private and fact-checked.

Open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 7pm. Closed on national public holidays. 

1800 643 787

National Relay Service  

If you are deaf, or have a hearing or speech impairment, you can call the National Relay Service.

133 677

From the Australian Government 

COVID-19 information for people with disability and their supporters

This link to the Department of Social Services website will take you to information including: 

From the Victorian Government 

DHHS - Information for people with disability - COVID-19

This link takes you to information including: 


NDIS COVID-19 information and support

This link takes you to information including: 

Contacting the NDIS 

Call 1800 800 110, Monday to Friday 8am to 8pm (local time). Select option 5 for plan enquiries related to COVID-19.

  • Aboriginal and Torres Strait Islander peoples and people living in remote communities are at greater risk from COVID-19.
  • Aboriginal peak organisations and leadership are working closely with state, local and federal governments to coordinate response plans and ensure they have the necessary resources, equipment, supplies and support for the Aboriginal community. 

Australian Government - Coronavirus (COVID-19) advice for Aboriginal and Torres Strait Islander peoples and remote communities
DHHS - Coronavirus (COVID-19) information for Aboriginal communities

Support payment so you can stay home if you test positive to COVID-19

If you can’t rely on sick leave to stay at home, the Victorian Government will provide you with a $1500 support payment to ensure there’s no financial reason to go to work instead of staying home. 

Paying bills if you're struggling financially 

Gas and electricity bills 

Households facing economic hardship because of COVID-19 are protected from having their gas or electricity disconnected, as a result of reforms put in place by the Victorian Government in 2019. 

  • Under the reforms, energy retailers must give assistance to any household that contacts them because they're having trouble paying their bills. The assistance could include a payment plan, putting account payments on hold while customers work towards paying for their usage, or extending bill due dates.
  • If you are struggling financially, contact your service provider as you cannot be disconnected while participating in a hardship plan. 

Victorian Government Premier's Department - Know your rights and keep your lights on

For help looking for cheaper energy deals, visit the Compare Energy website provided by the Victorian Government. 

Water bill

If you are struggling to pay your South East water bill, fill out this online form on the South East Water website and their team will contact you about payment solutions. 


If you are struggling to pay your rates, you can apply for a rates payment plan. To apply online visit the Community and Business Support Package page

National Debt Helpline 

The helpline is a not-for-profit service that helps you tackle your debt problems. They are not a lender. Their professional financial counsellors offer a free, independent and confidential service to help you get back on track. 

For advice visit the National Debt Helpline website or call 1800 007 007

Getting the support you need

If you feel you are in immediate danger, call 000. 

It's normal to feel overwhelmed, stressed or anxious during a time like this. It’s important to remind yourself that this is a normal reaction.

These organisations can offer you support during the COVID-19 pandemic. 




Ph: 13 11 44
Chat: Crisis support chat 
Text : 0477 131 114


Mental health and wellbeing during the COVID-19 outbreak


Suicide Call Back Service 


Ph: 1300 65 94 67
Website: Online counselling


Physical, mental and financial support during COVID-19  


Department of Health and Human Services


Mental health resources during COVID-19

This link will take you to information including: 


Kids Helpline (for people aged 5 to 25) 


Ph: 1800 55 1800   
Website: WebChat


Are you worried about Coronavirus? 


Raising Children


Parentline Victoria
Ph: 132 289


COVID-19: Information for parents and carers

This link takes you to information including:  

  • talking with children and teenagers about physical distancing and self-isolation
  • physical distancing and children with disability, autism and other conditions
  • physical distancing and family wellbeing.   


Headspace (for people 12 to 25) 


Website: Group chats
Connect with a clinician
e headspace online support and counselling


Here for you during Coronavirus (COVID-19)


Reach Out (for under 25s) 


Website: Online forums


Coping during Coronavirus (COVID-19) 

This link will take you to information including: 

10 ways to take care of yourself during Coronavirus
How to deal with uncertainty during Coronavirus
Stories from young people during Coronavirus
Dealing with bad world news
How to talk to your teenager about Coronavirus
Stressed about study during Coronavirus?
Staying socially connected during Coronavirus


Beyond Blue 


Ph: 1300 22 4636
Website: Online forums and online form


Coronavirus mental wellbeing support service 

This link takes you to information including:  

  • small business owners and mental health
  • staying connected during a pandemic
  • how to talk to kids about Coronavirus
  • ways to stay positive if you’ve lost your job. 


MensLine Australia


Ph: 1300 78 99 78
Website: Online chat and video chat counselling


Physical, mental and financial support during COVID-19


Black Dog Institute 


Coronavirus: Resources for anxiety, stress and wellbeing


Australian Psychological Society 


Coronavirus (COVID-19) information for Australians

This link takes you to information including: 

  • Maintaining your mental health during social isolation
  • Tips for coping with coronavirus anxiety 
  • Coronavirus anxiety and staying mentally healthy - for older adults
  • Accessing your psychologist via telehealth. 


Sane Australia


Ph: 1800 18 7263
Website: Lived Experience forum

Stay connected with others 

  • Make sure you reach out to the people you trust, like friends, family, neighbours and workmates via phone, e-mail, Facetime, Facebook video, WhatsApp video or other online services.
  • Share how you feel and try linking with people who are in a similar situation as you. If possible, join an online forum, social media group or other online community to support others and yourself

Set up healthy daily routines

  • A regular routine will help you feel happier and less bored. Your routine should include maintaining regular mealtimes, eating a healthy and balanced diet, getting enough sleep and keeping physically active around the house. Avoid excessive use of alcohol.
  • If you continue to work during self-quarantine, try to stick to your normal work times. If you have spare time, consider doing tasks that give you a sense of achievement.
  • If you smoke, consider quitting or at least reducing your smoking during this time, particularly if you are recovering from Coronavirus.

Stay active

Physical activity is a proven way to reduce the effects of stress. Look for online content that could help you exercise, do yoga or learn a new healthy pastime. Dust off your home exercise equipment, and use the downtime to improve your fitness!

This new directory has information about services available to young people in Cardinia Shire during COVID-19, as well as links to useful information. 

View the directory

In an emergency dial 000. 

You are not alone. If you feel frightened or need advice, help and support, or a safe place to stay during COVID-19, there are organisations that can help you. 

When it’s safe to do so, contact or have someone you know contact safe steps 24/7 on 1800 015 188 or so you can plan for your and your children’s safety – regardless of whether you want to stay in the relationship or leave.

  • With more people staying at home to reduce the community spread of COVID-19, there may be an increased risk for victim survivors experiencing family violence.
  • The Coronavirus (COVID-19) pandemic and self-isolation requirements may impact you or your family. There may be financial pressure, family tensions or a heightened sense of uncertainty and anxiety. No matter what the external stressors, violence should not be tolerated.
  • Has the behaviour of your partner or family member/s made you feel threatened or unsafe? Family violence can include emotional abuse, financial abuse, physical or sexual violence, and coercive and controlling behaviour. This can include abusers restricting your movements, access to communication technology or isolating you from friends or family.  
  • It may be very difficult to reach out for assistance during the coronavirus emergency. Be assured that you have the right to feel safe, access medical support and maintain contact with friends and family. You also have the right to leave the house and won’t be fined if you do so.
  • The DHHS website states that Victoria Police continue to address and prevent family violence as a priority. The police response remains unchanged. 
  • The DHHS website states that all Magistrates’ Courts are open. Family Violence matters – including Family Violence Intervention Orders – continue to be heard, with urgent and high-risk matters being prioritised. 
  • The Victorian Government is investing $40.2 million into more crisis accommodation and specialist services for people suffering or at risk of family violence during COVID-19. You can find out more in this media release

Where to get assistance 

Safe steps

The state-wide access point for those who need to leave a violent situation and access emergency crisis accommodation. 
Ph: 1800 015 188 for help, 24/7. 


Ph: 9791 6111, Monday to Friday 9am to 5pm (Dandenong office). 
Online form
After hours: 1800 015 188 

Dandenong office open
During COVID-19, the WAYSS Dandenong office is still open. 
20 Princes Highway, Dandenong
Open Monday to Friday, 9am to 5pm

View information about Family violence support services

Victims of Crime Helpline 

1800 819 817 or text 0427 767 891 (8am to 11pm every day)

Sexual Assault Crisis Line  1800 806 292 (24 hours a day, seven days a week)
Men's Referral Service  1300 766 491 (8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday)

For men using controlling behaviour. 

MensLine Australia Support for Australian men, anytime, anywhere, if you have family and relationship concerns. 
Ph: 1300 78 99 78 

Each Child and Family Information, Referral and Support Team (Child FIRST) team provides a central referral point to a range of community-based family services and other supports within specific areas. 

Cardinia Shire ph: 9705 3939

Child Protection To assist children and young people at risk of harm or where families are unable or unwilling to protect them.
Ph: 1300 655 795 (South Division intake, which includes Cardinia Shire) 
(5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)
Kids Helpline  1800 55 1800

Other resources

  • Red Cross can provide you with a daily telephone call to check on your wellbeing through the Telecross service.
  • This provides peace of mind if you are at risk of an accident or illness that may go unnoticed, such as falling and being unable to call for help.
  • The volunteer will check to see that you are well and provide a friendly voice to wake up to each morning.

Find out more about the Telecross service 

Due to COVID-19 restrictions, Casey Cardinia Libraries is offering some new services, and always has a great range of online resources. 

Casey Cardinia Libraries

This link will take you to information on: 

These apps are available if you wish to download them: 

Unfortunately, scammers are taking advantage of the spread of Coronavirus to exploit and play on the fears of Australian consumers. 

Scammers are doing things such as falsely selling Coronavirus-related products online, and using fake emails or text messages to try and get personal data.

Other scams include phishing emails and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies.

You can report these scams and find information on where to get help on the Scamwatch website

Victoria Together is an online initiative to showcase some of the best music, entertainment, nature and art that Victoria has to offer. 

To help keep Victorians connected – and help keep our creators creating – the Victorian Government has launched Victoria Together, a new online portal showcasing the best our state has to offer from live music and comedy, to the amazing animals at Melbourne Zoo.

Victoria Together will also be home to a new online series developed with Mushroom Group, State of Music (see video below), which will feature weekly performances from some of our best home-grown talent.

The portal includes:  

plus lots more! 

Creative industries employed around 260,000 people in Victoria — but the sector has been hit hard by coronavirus with artists, musicians and other creators losing their livelihoods as a result of the pandemic.

Visit Victoria Together

Having trouble finding the Coronavirus information you need, or understanding something on this page? Please fill in this online form (stating the information you need in the 'issue' field) and a Council officer will contact you. 

If you prefer, call us on 1300 787 624