COVID-19 Information Hub
About
This page features web links, fact sheets and videos on topics including support available for individuals, households and businesses, getting tested, how to protect yourself and others, family violence support, and looking after your mental health.
Current restrictions in Victoria
Where to get vaccinated
Vaccination clinic
To book your vaccination at a state-run clinic, visit the Coronavirus Victoria website - Vaccination centres page or call the Department of Health COVID hotline on 1800 675 398 (7 days a week 8am to 8pm).
Vaccine info for Aboriginal and Torres Strait Islander people
How to book an appointment
Visit the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) website for information about your nearest service.
More info
Victorian Government - info for Aboriginal and Torres Strait Islander communities
Where to get tested for COVID-19
Visit the Department of Health website for info on where to get tested
COVID-19 testing at home for vulnerable people
The Call-to-Test service is available to some of Victoria's most vulnerable community members, so they can get tested for COVID-19 at home.
For more information including eligibility criteria visit the Department of Health website
Coronavirus hotline (Victoria)
1800 675 398 – open 24 hours, 7 days a week.
For enquiries about COVID-19 health concerns or current restrictions.
Please keep Triple Zero (000) for emergencies only.
Australian Government assistance for individuals and households
The Australian Government is providing a range of financial assistance and payments to support individuals and households.
Victorian Government assistance for individuals and households
- Financial and other support
- Isolation support and emergency relief
- Hardship support - including support with paying your utility bills
Government assistance and advice for businesses
Assistance with your rates payments
- Payment plan options – everyone is encouraged to request a rates payment plan after receiving their rates.
- Financial hardship – If you’re facing financial hardship and having difficulty making payments against your rates, we’re here to help. You can submit a financial hardship application form and we’ll be in touch to discuss your options.
Mental health support
Getting the support you need
If you feel you are in immediate danger, call 000.
It's normal to feel overwhelmed, stressed or anxious during a time like this. It’s important to remind yourself that this is a normal reaction.
These organisations can offer you support during the COVID-19 pandemic.
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Ph: 1800 595 212 (free call) Monday to Friday, 8.30am to 5pm |
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Ph: 13 11 44 |
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Ph: 1300 65 94 67 |
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| Info | Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. |
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Ph: 1800 729 367 |
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Kids Helpline (for people aged 5 to 25) |
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Ph: 1800 55 1800 |
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Parentline Victoria |
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Headspace (for people 12 to 25) |
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Website: Group chats |
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Reach Out (for under 25s) |
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Website: Online forums |
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Ph: 1300 22 4636 |
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Ph: 1300 78 99 78 |
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Ph: 1800 435 799 |
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Ph: 1800 18 7263 |
Family violence support
Family violence frontline services, including crisis accommodation, police and courts continue to operate to support women, children and families during the coronavirus emergency.
Where to get assistance
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The state-wide crisis service for those who need to leave a violent situation and access emergency crisis accommodation. |
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20 Princes Highway, Dandenong Ph: 9791 6111, Monday to Friday 9am to 5pm Berwick office currently closed. View information about family violence support services |
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1800 819 817 or text 0427 767 891 (8am to 11pm every day) |
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| Sexual Assault Crisis Line | 1800 806 292 (24 hours a day, 7 days a week) |
| Men's Referral Service | 1300 766 491 (8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday)
For men using controlling behaviour. |
| MensLine Australia | Support for Australian men, anytime, anywhere, if you have family and relationship concerns. Ph: 1300 78 99 78 |
| Child FIRST |
Each Child and Family Information, Referral and Support Team (Child FIRST) team provides a central referral point to a range of community-based family services and other supports within specific areas. Cardinia Shire ph: 9705 3939 |
| Child Protection | To assist children and young people at risk of harm or where families are unable or unwilling to protect them. Ph: 1300 655 795 (South Division intake, which includes Cardinia Shire) (5pm to 9am Monday to Friday, 24 hours on weekends and public holidays) |
| Kids Helpline | 1800 55 1800 |
For older people and their families
Free COVID-19 support line for seniors
Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.
Ph: 1800 171 866
Other government support available
- Victorian Government Department of Health - Information for older people and seniors
- Australian Government Department of Health - Advice for older people
Community Visitors Scheme
Through the Community Visitors Scheme, anyone receiving government-subsidised residential aged care or Home Care Packages can get visits, phone calls or video meets with volunteers, for friendship and companionship.
To refer someone or yourself to the CVS, or to become a volunteer contact the Victorian provider: Southern Migrant and Refugee Centre (SMRC)
Dementia patients
Dementia Australia website – Help sheets
National Dementia Helpline: 1800 100 500
For Aboriginal and Torres Strait Islander community members
- Aboriginal and Torres Strait Islander peoples and people living in remote communities are at greater risk from COVID-19.
- Aboriginal peak organisations and leadership are working closely with state, local and federal governments to coordinate response plans and ensure they have the necessary resources, equipment, supplies and support for the Aboriginal community.
Mental health info for Aboriginal and Torres Strait Islander people
Vaccine info for Aboriginal and Torres Strait Islander people
Visit the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) website for information about your nearest service.
More info
• Victorian Government - info for Aboriginal and Torres Strait Islander communities
• Australian Government - info for Aboriginal and Torres Strait Islander communities
Disability information and NDIS
Disability information
Local support
Latrobe Community Health Service is available to support anyone with disability in our local community.
Ph: 1800 242 696
National Relay Service
If you are deaf, or have a hearing or speech impairment, you can call the National Relay Service. Ph: 133 677
From the Australian Government
Disability Gateway assistd all people with disability, their families and carers to locate and access services across Australia.
Open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 7pm. Closed on national public holidays. Ph: 1800 643 787
From the Victorian Government
Department of Health - Information for people with disability - COVID-19
NDIS
NDIS COVID-19 information and support
Contacting the NDIS
Call 1800 800 110, Monday to Friday 8am to 8pm (local time).