COVID-19 Online Help Hub

Find out about changes to Council services and facilities, government assistance available, Coronavirus health information, plus lots more. Visit the hub >

Changes to Council services due to COVID-19

  • This page has information on the Council services we've had to suspend or change during this time due to government guidelines and recommendations. For all other information visit our COVID-19 Online Help Hub.
  • The Department of Health and Human Services (DHHS) website (including the daily update page) and the Department of Health website are the best sources of up-to-date information about COVID-19. DHHS has translated information if English is not your first language
  • We're working closely with government agencies and following their direction regarding COVID-19. 
  • We're committed to delivering as many services to our community as we can, where it's safe and permitted to do so. We apologise for the inconvenience our service changes will cause, and thank you for your patience as we work to respond quickly to this changing situation.
  • We've activated plans towards ensuring the health and safety of our community and provision of essential community services. These plans are being continuously reviewed and updated as the COVID-19 situation changes.
  • As directions and recommendations from the Australian and Victorian governments change, we may need to make more changes to the way we're delivering services. Please monitor this page for updates. 

Service, program or facility

What's changed? 

Customer Service 

Our customer service centre (at Council's civic centre, 20 Siding Avenue, Officer) is closed until further notice, but you can still contact us online, or by phone, post or email.

More info: Changes to customer service  

Feature parks 

See what you can and can't access in all our parks, due to COVID-19 restrictions.

Emerald Lake Park is again open to visitors (from Wednesday 13 May), but with some changes due to COVID-19:  

  • The Emerald Lake Park cafe has reopened with revised hours: 
    • Monday to Friday: 9.30am to 1.30pm 
    • Saturday and Sunday: 11am to 4pm
    • School holidays: 9.30am to 3.30pm 
  • The paddleboats are currently closed. For regular updates visit Lakeside Paddleboats
  • The Model Railway is currently closed due to interruptions caused by the construction of Puffing Billy Railway's new Discovery Centre. 

Mt Cannibal is closed until further notice to support the state government’s COVID-19 physical distancing requirements and to protect public safety. 

Nobelius Heritage Park remains open, but Emerald Museum is closed until further notice.
Deep Creek Reserve - The golf course and water play area are closed until further notice. The playground has reopened. The cafe is open for take away only. 

Parks, reserves, playgrounds and sporting grounds - general information 

The following libraries will reopen in a limited capacity and with revised opening hours from Monday 22 June:

  • Cranbourne
  • Doveton
  • Emerald
  • Endeavour Hills
  • Hampton Park
  • Pakenham
  • Mobile library (not operating on Saturdays). 

Opening hours: Monday to Friday 10am to 4pm; Saturdays 10am-1pm.

Bunjil Place Library will remain closed. 

  • There is a limit of 20 people in each space (not including staff) at any one time.
  • You must provide your contact details to library staff before entering the library.
  • You don’t need to book to visit the libraries.
  • Please keep your visit short (less than 2 hours). 
  • Return chutes are now open again. 
  • Public PC’s are spaced out to allow for social distancing.
  • Online June events and winter school holiday programs are operating.
  • A home delivery service is being offered.

More info: Casey Cardinia Libraries

Maternal and Child Health 
  • Our MCH centres are starting to gradually reopen. Appointments in centres are being prioritised for families with the youngest babies.
  • Our booked, over-the-phone consultation service is continuing. 
  • For all bookings call 5943 4250

Important info: Changes to Maternal and Child Health services 


  • Funded 4-year-old kindergarten across Cardinia Shire will be free for Term 2 (from Tuesday 14 April), however timetables may have changed slightly. You should have received information about this from your kindergarten provider - if not, please get in touch with your kindergarten provider directly
  • Our kindergarten providers continue to offer 3-year-old kindergarten. The following providers are offering it at no cost to families during Term 2: bestchance services, Beaconsfield kindergartens, Gembrook Preschool and Cockatoo Kindergarten. Programs may be delivered a little bit differently than usual, so please get in contact with your kindergarten provider directly for more information.
  • If you would like to register your child for kindergarten for 2020, please go to the Register for kindergarten web page and use the online registration portal. 

Youth Services

  • Young people can still get support from our Youth Services team over the phone. Contact the team during business hours (8.30am to 5pm) on 1800 496 884 or
  • My Place youth centre is reopening in a reduced capacity from Monday 1 June, 2020. This is in line with Victorian government COVID-19 restrictions.
    • The centre’s new opening hours will be Monday to Friday, 2.30 pm to 5.15pm.
    • No more than 15 people can attend the youth centre at a time.
    • Physical distancing still applies – at least 1.5 metres between people at all times. Other safe operating practices have been introduced in line with COVIID-19 guidelines.
    • Services that usually operate at My Place may be operating at a reduced capacity, or providing services online. For more information contact My Place on 1800 496 884 or view the Youth Services Directory

  • The Teenage School Holiday Program has been suspended until further notice. 
  • Most youth programs and groups are still running online. 
  • Our new COVID-19 Youth Services Directory has information about services available to young people in Cardinia Shire during COVID-19, as well as links to useful information.
  • We are also producing a new e-zine for young people, available on the Youth Services Facebook page

More info: Youth Services

Leisure facilities and pools 

Cardinia Life Leisure Centre, Pakenham 

  • All sessions and classes at Cardinia Life must be booked. 
  • The pools reopened in a limited capacity from Monday 1 June, for lap swimming and water-based rehabilitation – 60-minute sessions are available for online booking. There is capacity for 20 swimmers per session and 3 swimmers per lane only - you cannot attend the pools without a booking. 
  • The gym reopens with a limited service on Monday 22 June.
  • Group fitness and aqua classes are also resuming from Monday 22 June.
  • The gym is limited to 20 people per session; group fitness and aqua classes are limited to 10 people per session.
  • Toilets are still available for use but the change rooms are closed. 

More info and to book: Cardinia Leisure website

Stadiums at Cardinia Life and Officer Community Hub

More info and to book: Cardinia Leisure website

  • Pakenham Regional Tennis Centre is open for casual bookings.  
  • Outdoor pools – The outdoor pools at Pakenham, Garfield, Koo Wee Rup and Emerald Lake Park are already closed for the season.
Cardinia Cultural Centre
  • The centre is closed until further notice and all performances and events are cancelled.
  • As of 1 June, the Vista Cafe has reopened, from Tuesday to Sunday 10am to 8pm for no more than 20 customers at a time. It is now also offering a limited takeaway menu. 
  • The cafe is also running an evening home delivery service from Tuesday to Sunday, 5pm to 8pm to Pakenham, Officer and Beaconsfield. See the Khans Hospitality Services website for details. 
  • The centre will still host immunisations and the Red Cross blood donation centre. 

More info: Cardinia Cultural Centre

Immunisation sessions

  • Sessions previously scheduled at Pakenham Hall will now be held at Cardinia Cultural Centre. 
  • The new Hills Hub in Emerald will now host immunisation sessions from Wednesday 15 April. These sessions replace those previously scheduled at Gembrook Community Centre.  
  • Please note the revised immunisation sessions schedule, which includes these changes. 

Important info: Other changes to immunisations

Bushfire recovery centre 

  • The recovery centre at Tonimbuk Hall reopened on Monday 1 June. It will be open Mondays and Fridays, 10am to 3pm. 
  • Lunches and community dinners are still on hold. 
  • For information on COVID-19 safety measures in place at the centre, visit the Bushfire recovery web page. 

More info: Bushfire recovery

Community halls, hubs, centres and neighbourhood houses

Facility closures or service changes to community halls, centres and neighbourhood houses

Bin collection  Bin collection continues as normal, but bins may be collected a little earlier in the day than usual.

More info: Earlier bin collection times 
Pet registration 

We are accepting animal registration renewal payments up until 30 June 2020 without penalty. (Extended from 10 April). 

More info: Pet registrations

Council and Town Planning Committee meetings

  • Town Planning Committee meetings are being integrated with General Council meetings. 
  • The public cannot attend these meetings in person. You can watch the meetings live-to-air via webcast

View the new meeting schedule


Playgroup and supported playgroup sessions have been cancelled until further notice. 

Community bus 

The community bus will not be available for bookings until further notice.

Forget Me Not dementia cafe at Koo Wee Rup

Cafe sessions have been suspended until further notice. 

Community Leadership Program

Sessions are postponed until further notice. 


Community halls

  • Community halls will be temporarily closed to the public until further notice. Council and hall committees are working with hirers.
  • No bookings for community halls will be taken at this stage. Halls will be open for immunisation sessions.

Hills Hub

  • Community groups at the Hills Hub will resume limited service delivery from Monday 1 June, in line with COVID-19 restrictions. Please contact groups directly with any enquiries about services being provided. 
  • The Hills Hub remains closed to the general public at this time.

Pakenham Hall 

  • Pakenham Hall is closed and is not currently available for hire. 
  • Toilets in the hall are closed. Public toilets are available at PB Ronald Reserve. 

Neighbourhood houses and community centres

These will remain open but will have changes to their operation and program delivery. To find out more visit each centre's website or contact the centre directly

Community hubs

  • The Cockatoo Community Complex and Beaconsfield Community Complex will be temporarily closed to the public until further notice. No bookings are currently being taken at this stage and no activities will operate from these sites.
  • The Hills Hub in Emerald will no longer open for the first time to the public from 20 April as previously advised. Room hire at this facility will not be available until further notice. 

Senior citizens' centres

All centres will be closed until further notice: 

  • Pakenham Seniors Citizens
  • Cockatoo Senior Citizens
  • Koo Wee Rup Senior Citizens
  • Lang Lang Senior Citizens
  • Gembrook Senior Citizens
  • Emerald Seniors Citizens

Integrated child and family centres

Service providers located at these centres have closed or are delivering services in alternative ways e.g. by phone. The service providers will keep in touch with their clients and communicate when full service activity resumes from these sites.

Toomah Community Centre

  • Toomah Community Centre will be temporarily closed to the public until further notice.
  • Soul Food café at Toomah will also close until further notice.
  • For all Windermere enquiries please call 1300 946 337.

Our online help hub is your one-stop-shop for finding information on topics including:

  • directory of local relief service providers
  • information on our Communtiy and Business Support Package
  • government assistance for individuals, households and businesses
  • current situation status, case numbers and restrictions
  • symptoms and how to keep yourself healthy and slow the spread of the virus
  • what to do if you suspect you have COVID-19, or are diagnosed with it
  • family violence support
  • looking after your mental health.

If you’re having trouble finding or understanding the information in the hub, you can contact us via the hub's online form and a Council officer will be in touch.  

Visit the online help hub