Changes to Council services due to COVID-19
Key points
- This page has information on the Council services we've had to suspend or change due to Victorian Government COVID-19 restrictions.
- For all other information including COVID-19 support services, visit our COVID-19 Online Help Hub.
- As directions from the Victorian Government change, we may need to alter the way we deliver essential services.
- Please follow Victorian Government guidance on how to stay safe and well. Avoid using Council services and facilities if you feel unwell.
- Council facilities and services are operating under our COVIDSafe plan and density limits may apply.
- Thank you for your understanding and patience.
Council services during COVID-19
What's changed? |
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Customer Service |
Open Monday to Friday, 8.30am - 5pm. You can also contact us online, or by phone, post or email For many of your most frequent online transactions, visit the pay, report and apply pages. |
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Parks, nature reserves, playgrounds, skate parks, BMX tracks, BBQs |
Parks, nature reserves, playgrounds, skate parks, BMX tracks, BBQs - open
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Libraries |
All libraries are open. 4 January to 30 January 2021 From 31 January 2021
More info: Casey Cardinia Libraries website or Facebook page, or call 1800 577 548 |
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Maternal and Child Health (MCH) | ||
Kindergartens |
To register your child for kindergarten, please use our online registration portal. |
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Youth Services and youth facilities |
Youth Services and youth facilities – open
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Leisure facilities, stadiums and pools |
Cardinia Life Leisure Centre, Pakenham – open
Sports stadiums – open
Pakenham Regional Tennis Centre – open
Outdoor pools – open More info: Cardinia Leisure website and FAQ page |
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Community centres, halls and hubs |
Community centres and neighbourhood centres
Senior citizens’ centres
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Cardinia Cultural Centre |
Gallery – open
Customer service desk – open
Theatre and box office – closed
Meeting and event enquiries |
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Immunisation sessions |
Immunisation sessions continue. Please refer to the immunisation sessions schedule for venues and times. |
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Bushfire recovery centre |
Tonimbuk Hall bushfire recovery centre - closed Pop-up recovery sessions are happening in various townships. |
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Bin collection | ||
Council and Town Planning Committee meetings |
Meetings are broadcast live-to-air via webcast. Meetings recommence for 2021 in February. |
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Resume in early 2021. |
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Outdoor fitness and personal training |
You can exercise outdoors in line with current restrictions. |
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Community bus |
The community bus is not currently available for hire but will likely resume in early 2021. |
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Forget-Me-Not dementia cafes |
Open |
Current restrictions in Victoria
Visit www.coronavirus.vic.gov.au for all the latest COVID-19 information including:
- Travel permits and restrictions
- Mask regulations
- Exposure sites
- Symptoms and testing
- Gathering limits
- COVID-19 test isolation payments
Where to get tested: dhhs.vic.gov.au/where-get-tested-covid-19
Remember, there are local testing sites at:
- Pakenham
- Koo Wee Rup
- Emerald
COVID-19 information is available in other languages. Call 131 450 and ask for the coronavirus hotline or visit https://www.coronavirus.vic.gov.au/translated-information-about-coronavirus-covid-19
Our COVID-19 Online Help Hub
Our online help hub is your one-stop-shop for finding information on topics including:
- directory of local relief service providers
- information on our Community and Business Support Package
- government assistance for individuals, households and businesses
- current situation status, case numbers and restrictions
- symptoms and how to keep yourself healthy and slow the spread of the virus
- what to do if you suspect you have COVID-19, or are diagnosed with it
- family violence support
- looking after your mental health.
If you’re having trouble finding or understanding the information in the hub, you can contact us via the hub's online form and a Council officer will be in touch.