Coronavirus (COVID-19) information

About changes to Council services (including our customer centre being closed), government assistance available, and our Coronavirus Online Help Hub. Find out more >

Coronavirus (COVID-19)

If you suspect you might have Coronavirus, refer to advice on the Department of Health website or call the Coronavirus hotline on 1800 675 398. Please keep 000 for emergencies only. 

  • The Department of Health and Human Services (DHHS) website (including the daily update page) and the Department of Health website are the best sources of up-to-date information about Coronavirus (COVID-19). DHHS has translated information if English is not your first language
  • We're working closely with government agencies and following their direction regarding Coronavirus (COVID-19). 
  • We're committed to delivering as many services to our community as we can, where it's safe and permitted to do so. 
  • We apologise for the inconvenience our service changes will cause, and thank you for your patience as we work to respond quickly to this fast-changing situation.
  • We've activated plans towards ensuring the health and safety of our community and provision of essential community services. These plans are being continuously reviewed and updated as the COVID-19 situation changes.

Service, program or facility

What's changed? 

Customer Service 

Our customer service centre (at Council's civic centre, 20 Siding Avenue, Officer) is closed until further notice, but you can still contact us online, or by phone, post or email.

More info: Changes to customer service  

Pet registration 

We are accepting animal registration renewal payments up until 30 June 2020 without penalty. (Extended from 10 April). 

More info: Pet registrations

Bin collection

Bin collection continues as normal, but bins may be collected a little earlier in the day than usual.

More info: Earlier bin collection times 

Hard and bundled green waste collection

The free hard waste and green waste collections will still be happening during April or May, depending on where you live in the shire.

More info: Check your collection week

Green waste drop-off days

The free green waste drop-off days are still happening in April and May, with measures in place to help protect you and staff at the collection facilities.

More info: Waste drop-off days

Libraries

All Casey Cardinia Libraries are closed until further notice. This includes the following libraries in Cardinia Shire:

  • Emerald Library
  • Pakenham Library
  • Cardinia mobile libraries

More info: Casey Cardinia Libraries

Maternal and Child Health services 

Our MCH centres are closed, but we're still doing phone consultations. 

Important info: Changes to Maternal and Child Health services 

Youth Services

  • My Place youth centre is closed until further notice, but young people can still get support from our Youth Services team over the phone. 
  • Our Teenage School Holiday Program has been suspended until further notice. 
  • The My Place Good Choice Awards event scheduled for Friday 27 March and the Harry Potter Party scheduled for Friday 3 April have been postponed. 

Important info: Changes to Youth Services programs

Parks, reserves, sporting grounds and playgrounds

  • You can still visit most parks and recreation reserves across the shire to use open space areas for exercise and fresh air. However, you are not permitted to use most facilities and equipment in these areas. 
  • Emerald Lake Park and Mt Cannibal will be closed to visitors from Friday 3 April.  

Important info: What you can and can't do in open spaces

Immunisation sessions

  • Sessions previously scheduled at Pakenham Hall will now be held at Cardinia Cultural Centre. 
  • The new Hills Hub in Emerald will now host immunisation sessions from Wednesday 15 April. These sessions replace those previously scheduled at Gembrook Community Centre.  
  • Please note the revised immunisation sessions schedule, which includes these changes. 

Important info: Other changes to immunisations

Bushfire recovery centre 

The recovery centre at Tonimbuk Hall is temporarily closed. 

More info: Bushfire recovery

Community halls, hubs, centres and neighbourhood houses

Most of these facilities are closed until further notice. 

More info: Facility closures or service changes 

Council and Town Planning Committee meetings

Town Planning Committee meetings are being combined with General Council meetings until further notice.

View the new meeting schedule

Kindergartens

  • Kindergartens across Cardinia Shire are independently putting closures in place or staying open until the end of school term. 
  • Please get in touch with your kindergarten provider directly for more information. 

Cardinia Cultural Centre

  • The centre is closed until further notice and all performances and events are cancelled.
  • The Vista Cafe is also closed but is running an evening home delivery service from Tuesday to Sunday, 5pm to 8pm. See the Khans Hospitality Services website for details. 
  • The centre will still host immunisations and the Red Cross blood donation centre. 


More info: Cardinia Cultural Centre closure

Playgroups

Playgroup and supported playgroup sessions have been cancelled until further notice. 

Leisure facilities and pools 

  • Cardinia Life – the gym, stadium, cafe and pool are closed. Memberships have been placed on hold.
  • Childcare services at the centre are no longer available. 
  • Pakenham Regional Tennis Centre – the centre is closed. 
  • Officer Community Hub – the stadium and meeting rooms are closed.
  • Outdoor pools – The outdoor pools at Pakenham, Garfield, Koo Wee Rup and Emerald Lake Park are already closed for the season.

More info: Cardinia Leisure

Community bus 

The community bus will not be available for bookings until further notice.

Forget Me Not dementia cafe at Koo Wee Rup

Cafe sessions have been suspended until further notice. 

Community Leadership Program

Sessions are postponed until further notice. 

 

  • Emerald Lake Park and Mt Cannibal will be closed to visitors from Friday 3 April. 
  • You can still visit most parks and recreation reserves across the shire to use their open space areas for exercise and fresh air. However, you are not permitted to use most facilities and equipment in these areas, in line with government guidelines to reduce Coronavirus (COVID-19) risk. 
  • When you visit open space areas you CANNOT use these until further notice:   
    • playgrounds  
    • skate parks  
    • BBQs  
    • picnic tables and picnic areas  
    • outdoor gym equipment.   
  • Do not visit our open spaces if you don’t feel well.  
  • Before, during and after using open spaces please practise social distancing (stay 1.5 metres away from others) and good hygiene.   
  • We are not accepting casual bookings for outdoor spaces and recreation reserves until further notice.   

Emerald Lake Park

  • Emerald Lake Park will close to visitors from Friday 3 April.  
  • Until that time, please note that you cannot use the playground, BBQs, picnic areas/tables or outdoor gym equipment.  
  • Paddle boats and the model railway will not be operating until further notice.  
  • The Emerald Lake Park cafe is closed until further notice.   
  • Casual bookings for outdoor spaces and recreation reserves across the shire are not being accepted until further notice.  

Nobelius Heritage Park 

  • Nobelius Heritage Park remains open. 
  • Emerald Museum is closed until further notice. 

Mt Cannibal Flora and Fauna Reserve 

Mt Cannibal will close to visitors from Friday 3 April. 

Deep Creek Reserve 

  • The golf course, water play area and playground at Deep Creek Reserve are closed until further notice. 
  • The cafe is open for take away only. 

Community halls

  • Community halls will be temporarily closed to the public until further notice. Council and hall committees are working with hirers.
  • No bookings for community halls will be taken at this stage. Halls will be open for immunisation sessions.
  •  The bushfire recovery centre is closed. More info: Bushfire recovery page. 

Pakenham Hall 

  • Pakenham Hall is closed and is not currently available for hire. Tentative bookings will be taken for dates from Tuesday 14 April, but this will depend on what restrictions are in place at the time.  
  • Toilets in the hall are closed. Public toilets are available at PB Ronald Reserve. 

Neighbourhood houses and community centres

These will remain open but will have changes to their operation and program delivery. To find out more visit each centre's website or contact the centre directly

Community hubs

  • The Cockatoo Community Complex and Beaconsfield Community Complex will be temporarily closed to the public until further notice. No bookings are currently being taken at this stage and no activities will operate from these sites.
  • The Hills Hub in Emerald will no longer open for the first time to the public from 20 April as previously advised. Room hire at this facility will not be available until further notice. 

Senior citizens' centres

All centres will be closed until further notice: 

  • Pakenham Seniors Citizens
  • Cockatoo Senior Citizens
  • Koo Wee Rup Senior Citizens
  • Lang Lang Senior Citizens
  • Gembrook Senior Citizens
  • Emerald Seniors Citizens

 Integrated child and family centres

Service providers located at these centres have closed or are delivering services in alternative ways e.g. by phone. The service providers will keep in touch with their clients and communicate when full service activity resumes from these sites.

Toomah Community Centre

  • Toomah Community Centre will be temporarily closed to the public until further notice.
  • Soul Food café at Toomah will also close until further notice.
  • For all Windermere enquiries please call 1300 946 337.

Due to the Australian Government's limits placed on public gatherings to slow the virus' spread, the following Council or community events have been cancelled or postponed.   

Council events

  • Council will cancel or postpone any Council-hosted events with an estimated attendance of 500 or more people.
  • We will update this page if we decide to cancel or postpone Council-hosted events with an estimated attendance of under 500 people.

Council events that have been cancelled or postponed 

  • Citizenship ceremony  was to be held on Thursday 19 March. 
  • Walk against racism was to be held on Thursday 19, Friday 20 and Saturday 21 March.
  • Weed control workshop was to be held on Saturday 21 March.
  • Breakthrough ice education event (Youth Services) – was to be held on Tuesday 24 March. 
  • My Place Good Choice Awards event (Youth Services) – was to be held on Friday 27 March.
  • Harry Potter Party (Youth Services) – was to be held on Friday 3 April.

Community events in Cardinia Shire 

If you are not sure if a community event will go ahead, please monitor event details on the organisation’s website or social media and/or check with the event organiser.

Community events that have been cancelled or postponed

Council is aware that the following community events have been cancelled or postponed:

Sports events in Cardinia Shire

If you are unsure if a sporting event will be going ahead, please monitor event details on the organisation’s website or social media and/or check with the event organiser.

Sports events that have been cancelled

Council is aware that the following sports events in Cardinia Shire have been cancelled:

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Our online help hub is your one-stop-shop for finding information on topics including:

  • directory of local relief service providers
  • government assistance for individuals, households and businesses
  • current situation status, case numbers and restrictions
  • symptoms and how to keep yourself healthy and slow the spread of the virus
  • what to do if you suspect you have Coronavirus, or are diagnosed with it
  • family violence support
  • looking after your mental health.

If you’re having trouble finding or understanding the information in the hub, you can contact us via the hub's online form and a Council officer will be in touch.  

Visit the online help hub