Emergency relief and recovery
We provide relief services
We ensure effective arrangements are in place in the lead up to, during and in the aftermath of an emergency. We are responsible for providing relief services during an emergency and helping to coordinate recovery efforts afterwards.
Emergency relief centres are established to provide the basic needs of people displaced and/or impacted by an emergency event.
- when your home has been affected by an emergency
- where you cannot get home due to the impact of an emergency.
You can stay updated on emergency relief options by:
- listening to local emergency broadcasters such as 774 ABC Melbourne radio for information on relief services that may be available.
- checking our Facebook or Twitter pages for updated information relating to availability of relief services during times of emergency
- calling us us on 1300 787 624 to enquire if any relief services are available
- monitoring the VicEmergency website for latest information and warnings
- Download the VicEmergency app from the Google store or iTunes store. These will warn you about fire, flood, storm, earthquake and tsunami incidents, weather warnings, shark sightings, beach closures and more
It is also important to note the following facts about relief services and centres:
- emergency relief is typically provided at a community facility in an area that is unaffected by the emergency.
- at an emergency relief centre you will be required to register on a national database.
- if you have other family or friends to stay with, that is often the best option, but please consider registering on the national database
- an emergency relief centre may be crowded, noisy, hot or cold
- while at an emergency relief centre, it is your responsibility to ensure the safety of your entire family, particularly any children in your care
- there is likely to be minimal provision for animals at an emergency relief centre. However Council does have arrangements in place for short-term relocation of livestock and horses in the Pakenham area.
A recovery centre is different to a relief centre. Recovery centres open following a major emergency and are usually located within the affected community. They provide a place where impacted individuals can go to access information and support services to aid their recovery from the emergency, such as:
- accommodation and financial support
- meeting place for the community to come together and support one another.
Moving back onto your property
The relevant authority, such as CFA or VicPolice will advise you when it is safe to return to your property. There may be many reasons why you are unable to return home, such as remaining or new hazards, health and hygiene considerations or missing people. If you return to your property and find it uninhabitable contact us on 1300 787 624 for assistance.
Children in emergencies
There are a range of programs and services available to help you to prepare for and manage the impact of emergencies on children and young people.
- Beyond Blue – free booklet to help children affected by recent natural disasters
- Kids Helpline– links to other sites that deal with children requiring help dealing with various issues such as bullying, abuse, depression, or domestic violence
- Emergency Services Telecommunications Authority (ESTA – 000) – a website for children to understand triple zero and request assistance.
Emergency support links
- Australian Red Cross – humanitarian assistance during an emergency.
- Australian Psychological Society – dealing with psychological effects after an emergency.
- Centrelink – grant relief, financial support and assistance.
- Department of Human Services – emergency assistance for families, businesses or individuals.
- Salvation Army – emotional, personal and spiritual support services for all types of incidents.
- VicEmergency – range of support services and programs to assist families, businesses and farmers affected by emergencies across Victoria.
- 774 ABC Melbourne – emergency services broadcaster which provides updates on current emergencies.
- Insurance Council of Australia – insurance information to assist with recovering from an emergency.