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Report bin not emptied

Please let us know if your bin collection was missed

If you:

but it wasn't emptied, please let us know.

Report online or by phone

Missed bins need to be reported to us within 48 hours of the collection day.
Please wait until after 4pm on your scheduled collection day before reporting that the bin was missed – unless your neighbours' bins on each side have been emptied already.
After reporting it to us, please leave your full bin out on the kerb.

Online
Report a missed bin collection

Phone
1300 787 624