Scheduled maintenance for several systems this Saturday 26 September

Several of our systems will be unavailable for much of Saturday 26 September, including: MyCardinia, Service Request forms, eHealth, ePlanning, Central Registration System (kindergarten registrations)

Updated waste charge on 2020–21 rates

Ratepayers who pay a waste charge will receive a credit on their 2020-21 rates of $4.95 (residential properties) or $5.40 (commercial properties) due to the reduced state government landfill levy not being reflected in the waste charge amount on council’s annual rates notice.

The credit has been immediately applied and affected ratepayers will see this credit reflected as a reduced balance owing on their second instalment notice due to be issued in late October 2020.

Council apologises for any inconvenience.

For support or further information please call our rates team on 1300 787 624.

If you pay by FlexiPay

If you set up your FlexiPay payment after 3 September 2020

You don't need to do anything. The credit has already been applied to your account.

If you set up your FlexiPay payment before 3 September 2020

You don't need to do anything. The credit will be applied to your 2021-22 rate notice. However, if you'd prefer a refund of the adjusted amount before then, you can: 

  1. cancel your current FlexiPay payment arrangement then
  2. register for a new FlexiPay payment arrangement

Your new payment arrangement will automatically include the credit adjustment. 

If you pay by instalments 

You don't need to do anything. The credit adjustment has already been applied to your account, and you'll see this as a reduced balance owing on your second instalment notice (to be issued in late October 2020).

If you've already paid your rates in full 

You don't need to do anything. The credit adjustment will appear on your 2021-22 rates notice. However, if you'd prefer a refund of the adjusted amount before then, you can submit this online form or email mail@cardinia.vic.gov.au to request a refund. Please include the bank account details you want the refund to be processed to.

Please contact the rates team on 1300 787 624.