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We are offering a number of rates relief options to help you during COVID-19.

  • FlexiPay is our direct debit payment option that allows you to pay your rates in smaller amounts to suit your budget, such as weekly, fortnightly, monthly or quarterly over the financial year.
  • New registrations for FlexiPay are closed for 2019–20. You’ll be able to sign up for FlexiPay when the annual rates notice for 2020–21 is issued. This is expected to be around mid-August 2020.
  • If you used FlexiPay to pay your 2019-20 rates, you'll need to re-register for FlexiPay if you want to use this payment method again to pay your 2020–21 rates.

Please note your FlexiPay payments will stop if you have 3 declined payments in your 2019–20 schedule. 

If this happens, call us on 1300 787 624 or email for assistance.

To update your: 

  • contact details
  • bank account details
  • payment amounts 

or to increase your payment amounts if you have received a supplementary rates and charges notice, please contact us on 1300 787 624


Contact us on 1300 787 624